Feature spotlights

Improve customer satisfaction

Sales Assist provides deeper product knowledge at a glance – including catalog, sales data and chain-wide product availability. This knowledge enables sales associates to answer customer questions and provide products and recommendations on the spot in the store. Sales associates can wow every customer, every time because of the app's deep analytics and access to customer data – along with its real-time product and location information.

Take advantage of powerful analytics

The app allows sales associates to deliver customized recommendations as soon as a customer walks in the store. They can access customer preferences and past purchases to offer better, more personalized service. With the app, an associate can locate any product – whether in the store or elsewhere – with deep product information easily available from the iPad.

Empower the associate

The app uses iBeacon technology so a shopper’s whereabouts on the floor is easily identified and they can be found and helped quickly. Real-time analytics allows you to easily look up inventory, help provide next best actions and build a deeper relationship with every customer who enters the store.

The app is backed by a great service plan

Through its service plan, IBM and Apple have teamed up to provide you with the most comprehensive support available. It includes 24/7 phone support from Apple and next-business-day on-site service from IBM. Whether buying or leasing devices, the IBM flexible procurement model enables you to go from procurement to deployment quickly. You can also manage all your iOS devices from a single portal and effortlessly apply security policies that ensure data protection on every device.

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