How customers use it

  • Cross-Industry Customer Service

    Cross-Industry Customer Service

    Problem

    Most of the questions your customers have come up time and again. Having live agents respond to these is a waste of expensive, talented resource but finding the right digital approach that's effective and appreciated by customers has been elusive.

    Solution

    By deploying Watson Virtual Agent on the front-line of customer support you can offer customers a cognitive, conversational self-service engine that can provide answers and take action through a variety of channels at scale.

  • Telco Industry Customer Support

    Telco Industry Customer Support

    Problem

    The average Telco company receives 60 million calls per year from customers requiring help or advice. When the average cost to service each call is between $5-$10, how do you manage that cost-effectively?

    Solution

    Watson Virtual Agent supports your Postpaid Wireless customers. Specially trained on Telco content, it deflects contacts from higher cost channels and can answer common industry questions relating to billing, device, service management and more.