Provides proactive support
Delivers pragmatic advice and best practices on planning, deployment, upgrades and migration, while providing early notification of potential risks and critical situations by communicating pertinent technotes, product features and fixes applicable to your business.
Shares expertise and personalized advice
Administers assistance with installation, configuration or new implementations, provides advanced troubleshooting, backup and recovery services, identifies skill gaps, risks and dependencies.
Serves as single point of contact
Acts as a Primary Liaison for key issues impacting your business. Leads and coordinates support planning initiatives to help you move forward with efficient project implementations.
Assists across your entire lifecycle
Delivers essential lifecycle services designed to provide reliable continuous solutions. In all stages: plan, deploy, optimize, extend or upgrade, your single point of contact will advise and share best practices to apply in your custom situation.