Overview

Webinar

Explore how to automate anything, anywhere, anytime featuring guest speaker Mike Gualtieri, VP, Principal Analyst of Forrester Research.

Use cases

Customer support

Screenshot showing a refund dashboard showing refund requests by type and processing time

Customer support

Automate refund requests: minimize manual work with straight-through processing to improve productivity and meet fluctuating customer demands.

Accounts payable

A screenshot of a decision model for validating invoices

Accounts payable

Validate invoices: manage the increasing volume of invoices and streamline your validation process with decision automation. Detect errors more quickly to improve accuracy and apply changes as needed to reduce the amount of time to payment.

HR onboarding

A screenshot of candidate details for employee onboarding

HR onboarding

Build and utilize low-code apps: use automation to manage the onboarding process from application through onboarding. Create and update applications quickly using low-code tools to simplify and update the onboarding process.

Remote work dispatch

Screenshot of a dashboard showing a workstream for requesting shared services help

Remote work dispatch

Simplify common tasks: business users can create lightweight workflows without coding to improve productivity and decrease the complexities and limitations of remote work.

Benefits

Capabilities

Everything you need to meet your business automation requirements

Process analysis

Use existing data to explore and identify where automation can help create the greatest impact.

Task automation

Bring RPA and all other business automation capabilities together to enable digital labor.

Document processing

Classify documents and extract data using pretrained deep learning models to get more out of your data.

Workflow orchestration

Create and manage AI-directed workflows to automate business processes with BPM and case management.

Decision management

Combine business rules and machine learning to help make intelligent operational decisions.

Content services

Use AI to gain a better understanding and provide better governance over your enterprise content.

A common foundation

IBM Cloud Pak for Business Automation is built on a shared automation foundation

Use shared automation services to get insight into how processes run. Visualize issues, pinpoint fixes and prioritize actions.

Process mining

Create a visual representation of the data flowing through your business and pinpoint bottlenecks in your operations.

Automation insights

Draw on advanced AI and analytics to create a baseline you’ll use to track key performance indicators (KPIs) over time.

Robotic process automation

Use attended and unattended bots to build robust automations that augment the work done by your human workforce.

Services

We offer software, services and consulting — for almost any cloud. Choose what works for you.

Move forward on your own

Gain a more secure path to the cloud by buying only what you need from this or other IBM Cloud Pak containerized software solutions.

Move forward with some help

Work alongside our experts to assess your portfolio, implement quick agile change, and set the course for your automation future.

Move forward by letting us do it for you

Focus on innovation and keep existing resources in place by letting our IBM Services® experts manage your ongoing automation needs.

Client stories

Thousands of clients are seeing results.

Banco Galicia logo
Deloitte logo
ENN Group logo
UK National Health Service Blood and Transplant logo
PNC Financial Services Group logo
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Next steps

Learn how to start your hyperautomation journey with IBM Cloud Pak for Business Automation today.

Explore the IBM Automation platform

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