Join experts from IBM and Deepgram to learn how organizations are deploying AI agents that understand intent, connect to business systems, and help resolve customer issues across voice and digital channels. You'll see how real-time voice agents can understand callers and take action during the conversation, helping service teams improve efficiency and customer experiences.

We'll explore practical approaches to designing, governing, and scaling AI agents in customer care, along with real-world examples of how enterprises are combining conversational AI and agentic orchestration to improve first-contact resolution, reduce handle time, and deliver more seamless service experiences.

Key takeaways

• Why organizations are moving beyond chatbots to AI agents that can take action and drive resolution
• How real-time voice agents understand customer intent and act during live conversations
• Best practices for designing, governing, and scaling AI agents in customer care environments
• Real-world lessons from enterprise customer service deployments
• How IBM's agentic orchestration and Deepgram's voice AI work together to improve service outcomes across channels