Customer service teams are under pressure to improve experiences, reduce costs and meet rising customer expectations without adding complexity. IBM watsonx Orchestrate provides a unified agentic control plane to create, govern and optimize AI agents across service workflows and systems.

In this live demo, you'll see how organizations can:

• Deliver seamless customer support across voice and digital channels
• Empower service representatives with real-time guidance and next-best actions
• Automate customer service workflows across enterprise systems
• Connect AI agents, applications and processes through a unified platform
• Govern and monitor AI agents with built-in visibility and controls
• Scale AI-driven service while improving productivity and customer outcomes