A comprehensive end of lease guide

IBM Global Financing customers leasing equipment with a fair market value end of lease option may either: purchase the equipment; renew the initial lease for another year or other renewal period; extend the lease on a monthly basis; or return the equipment to IBM Global Financing.

To get more information about your end of lease options, download the infographic (PDF, 263KB) or go to the end of lease options.

You can notify us* about your end of lease decision either by sending an email to askeol@us.ibm.com, by using our online tool, Customer Centre** or by using EOL Centre. If we do not receive timely written notice of your end of lease decision, the leases for such equipment will automatically be extended on a month-to-month basis according to the terms and conditions of your lease contract.

If you decide to return the leased equipment to us you can use any transportation company of your choice. You are responsible for the equipment until it arrives at our designated return location. You need to ensure that equipment is packed appropriately to avoid any damage. In case of damage to the equipment you will be charged according to the terms and conditions of your lease contract.

Please ensure that all equipment being returned is sent to the designated IBM Global Financing return location for such equipment. Check United States return locations along with other important information in the section below.

If you need an End of Lease quote, please contact us at askeol@us.ibm.com or call us directly at 1-800-IBM-3552. (Monday through Friday, 9am - 5pm Eastern Time Zone).

Do you want to return your leased equipment?

If you want to return your leased equipment*, please send an email with your decision to askeol@us.ibm.com.

You are responsible for arranging the return of your equipment (deinstalling, packing and shipment) and for ensuring that assets arrive in good condition and working order.

We are expecting to receive only the same equipment detailed in your End of Lease quote or latest lease invoice that is scheduled for return to us.

Exact serial number match equipment

Return of Equipment Not Leased by IBM Global Financing:

From time to time we receive equipment from lessees that we did not lease to them. Please be advised that, except as expressly specified in your lease with us, you are only permitted to return to us the same item of equipment that we leased to you (i.e., same manufacturer, type, model number, and serial number asset). If equipment is sent to us that is not leased by IBM Global Financing (unauthorized equipment) then: (i) you will have relinquished any and all right, title and interest you may have in the unauthorized equipment with title transferred to us. In that situation, title will pass to us free and clear of any liens, restrictions, or other obligations. At our option, we may (a) sell the unauthorized equipment and retain the proceeds of the sale, or (b) dispose of the unauthorized equipment. If the latter should occur, we will provide an invoice for our disposal fees and related expenses. These fees will be the same as what we would charge for the disposal of similar equipment. In no event will IBM Global Financing have any liability or be subject to any claims or remedies which may arise in connection with our disposal of the unauthorized equipment.

Subject to the above terms, if we receive any unauthorized equipment that is PC equipment (defined below) that is of the same manufacturer, type, and model number as equipment you are leasing from us for which the term: (i) is scheduled to expire within one month following the date we receive the unauthorized equipment; (ii) has expired within one month preceding the date we receive the unauthorized equipment; or (iii) was automatically extended, in each case, in accordance with the terms of the lease, then we may, at our discretion, accept the unauthorized equipment as a substitute for a leased machine. If that occurs, the unauthorized equipment will become subject to all of the terms and conditions of the lease for the leased machine it replaces. In that event, IBM Global Financing will have released all of our right, title and interest in the leased machine. For purposes of this paragraph, “PC Equipment” means personal computers, notebooks, tablets, monitors, Intel based servers, personal computer printers and other related personal computer equipment.

If we receive any unauthorized equipment that is not PC equipment and receive a written request within 30 days of receipt, sent to ASKEOL@us.ibm.com (or other contact address that we may provide in the future) to return the equipment to you, we will do that at your expense.

We may, but have no obligation to, remove any information, license programs, or any other data contained on the unauthorized equipment and shall not have any liability for the loss, destruction or disclosure of any such information, licensed programs, or any other data on any unauthorized equipment.

Please refer to your End of Lease Quote or Customer Centre for further clarification on this topic.

Return documentation

If you are returning personal computers (PCs), make sure to visit our end of lease returns guide for PC equipment / mobility devices. It will help you to make the entire process as simple as possible and keep any associated costs to a minimum.

Return locations - Assets leased in the United States

Make sure your Bill of Lading is filled out with:
Company name
Return address (City, State/Province, Zip Code)
Contact name
Contact phone number

Please ensure shipment is in care of IBM Credit LLC as outlined in the returns address.

Attention: You are responsible for arranging for the transportation of any equipment and for ensuring compliance with all regulatory conditions for import or export of any equipment prior to returning such equipment to us.

For equipment that requires deinstallation and/or is under maintenance

Deinstallation

If your equipment needs to be deinstalled by a qualified engineer, IBM will gladly provide a quote for the deinstallation of such equipment. Please call the numbers below:

United States: HW and SW Services (Deinstallation/Packing): 1-888-426-4343, option 2. Emergency Assistance HW and SW: 1-800-426-7378.

Certain IBM machine types (Servers) may contain a water solution coolant that may be subject to regulations governing the proper handling and disposal of such coolant (Solution). If Lessee has leased such Servers, Lessee acknowledges and agrees that Lessee shall retain title to such Solution and is responsible for the handling and disposal of such Solution in accordance with all applicable laws and regulations. Additionally, Lessee acknowledges and agrees that prior to the return of such Servers to Lessor, Lessee is responsible for the disposal of this Solution in accordance with applicable laws and regulations and product characteristics, at the time of such disposal. Lessee's obligation, under the indemnification provisions of the Lease, includes any third party claims arising in connection with the Lessee's possession, use, handling or disposal of such Solution, which obligation shall survive termination or expiration of the Lease.

3X Disk Overwrite Services

Have you considered 3X Disk Overwrite Services?  Our 3X Disk Overwrite service is an efficient and cost-effective way to reliably overwrite your disk drives before they re-enter the market. This 3X Disk Overwrite service on Intel processor based machines complies with the Department of Defense 5220-22-M three-pass standards. Your data is virtually irretrievable. To obtain a quote please e-mail: arspa@br.ibm.com or call: 1-866-861-5448.

IBM End of Lease Centre*

IBM Global Financing’s web tool for your End of Lease decisions to be submitted. This tool enables clients to log in using an access number received by email/mail.

At the IBM End of Lease Centre sign in screen, you will be prompted to enter your access number, and some users may need to answer additional security questions, in order to view your equipment that is coming to end of lease.

Your access number is unique to your company, and, therefore, you should safeguard it appropriately.

You can choose to log in either as a guest user or a registered IBM user.

We encourage you to help us go paperless by choosing to receive your access letter by email.

Please contact askeol@us.ibm.com or for further details visit the IBM End of Lease Centre.

*IBM End of Lease Centre does not apply to clients currently using Customer Centre End of Lease. Available to United States customers only.

   

Maintenance, program and peripherals

If you have ongoing maintenance agreements on any of the equipment you are returning, please remember to ask your service provider to cancel the maintenance or you will continue to be invoiced and will be responsible for all amounts due. If IBM is your maintenance provider, please call the number below. The same number should be used if you have any program or peripherals associated with the equipment being returned that should be transferred to another item of equipment on IBM's records.

United States: Discontinue maintenance services provided by IBM.

Customer Centre: Manage your lease online. Delivery confirmation, end-of-lease options and international asset management in one secure tool

Frequently Asked Questions

Who has risk of loss during shipping?

You are responsible for the condition of our equipment until it arrives at our designated return location. If you have signed a lease contract that includes casualty coverage, please check if any casualty events are covered.

 

Do I have to erase the hard drive?

Before returning any Equipment to IBM Global Financing, it is your responsibility to remove all information and data. You may be eligible for 3X disk overwrite services that IBM Global Financing offers through our Asset Recovery Solutions. For more information about Asset Recovery Solutions, contact arspa@br.ibm.com.

 

Do I have to erase operating system software preloaded on the system?

The operating system can be erased as well. Please remember to return the operating system CD recovery disks, manuals and license certificates.

 

Do I have to remove all passwords prior to returning equipment?

It is important to note that administrative/supervisor or hardware password protection affects the functionality of the equipment being returned. Therefore, you are required to remove all password protection before returning the item of equipment. Failure to do so will result in your liability for any replacement or service cost incurred.

 

My equipment was replaced with a new one as part of a warranty repair. Will this affect my end of lease return?

If your equipment is replaced with a new serial number you must let us know at the time of the repair. This will let us update our records and avoid any confusion at end of lease. If you did not inform us of the serial number change at the time of the equipment replacement, please inform us before shipping back the equipment.

 

What is the best way to return PCs?

Please refer to our PC Returns Guide (PDF, 980KB) for instructions.

 

How do I protect the equipment being returned with the freight company?

It is your decision whether or not to obtain insurance coverage with the freight company; however, if the equipment being returned is damaged during shipment, you are liable to IBM Global Financing for any resulting damages.

 

How do I further reduce the potential for damage billing charges?

Make sure the equipment is in good condition and working order, all features are included with it, and it is packaged and transported in the proper way.

 

The U/L Label of my equipment is missing. Will I be billed for the missing U/L Label?

Yes. Underwriters Laboratories Inc. (U/L) is the trusted source across the globe for product compliance. U/L tests electrical components and equipment for potential hazards. When something is U/L-listed, that means that the U/L has tested the device, and it meets their requirements for safety – i.e.: fire or shock hazard. Equipment without a U/L label has no commercial value.

Footnotes

* Our standard lease contract requires customer’s written end of lease notice at least 30 days prior to the lease expiration date. If your lease contract is already billing on a month-to-month basis, consult your lease contract as you may still be required to send us your written notice 30 days prior to your end of lease decision. For additional information about end of lease notice, please check the terms and conditions of your lease contract.

** Get more information about Customer Centre tool and how to register or contact askeol@us.ibm.com.