Five good reasons to use these services

Simplify technical support with a single point of contact

Our services help you save time by providing both problem determination and Level 1, 2, 3 remote and on-site support services. And with just one price and one contract, our solution can ease administrative and budgetary challenges. We provide a single-source support for almost all of your data center.

Innovative technologies for faster, better response

IBM supports over 30,000 different IT devices, including Lenovo x86 servers. To meet your IT maintenance needs, IBM Technology Support Services takes advantage of advanced tools such as augmented reality, the cognitive capabilities of IBM Watson®, predictive maintenance and blockchain. Using these technologies, we are able to prevent more problems, quickly identify & resolve issues, lower IT costs, & simplify IT maintenance to optimize availability so your team can focus on your business goals.

Optimize your return on investment

Using proprietary analytics and globally-developed best practices, IBM can help you obtain a better return on your data center servers, storage and networking hardware investment. Additionally, IBM’s flexible, As-a-Service models can help you update your equipment using either a CAPEX or OPEX model.

Rely on in-depth expertise from IBM

With more than three decades of experience supporting multivendor environments, IBM can offer a proven history of support delivery and reliability. We can bring time-tested methodologies and sophisticated analytics tools to help reduce IT complexity, avert potential problems and optimize availability. And our collaborative approach to IT infrastructure support is designed to provide a more cost-effective, flexible solution that is customized to your specific needs.

Free your internal resources to focus on business innovation

Our managed IT support services can relieve your staff of the day-to-day burden of IT management. This allows them to concentrate on key initiatives while our proactive, predictive services help keep you ahead of problems that could hamper IT service delivery or cause an outage. You can choose from a broad array of premium-level, “add-on” IT support services for a customized solution that can give you the support you need, when and where you need it.

You may also be interested in

Integrated Multivendor Support (IMS) for your Data Center

Get more from your non-IBM server, storage and networking investments

Learn more

IBM Technology Support Services - Open Source

Comprehensive open source software support

Learn more

IBM Technology Support Services for Networking and Security Capabilities

Get superior IBM networking support in partnership with OEMs

Learn more