What it can do for your business

IBM® Customer Experience Suite delivers rich, engaging and personalized web experiences through multiple channels. This customer experience management software integrates web portal, social and mobile technologies with content and analytics to help you anticipate customer needs and build brand loyalty. Create more targeted, contextual content with a cloud-based solution helping you integrate applications on and off premises for faster deployment at lower cost. Respond to individual expectations, reach more customers and deliver exceptional customer experiences.

Create dynamic content

Use customer experience management tools to develop and manage dynamic cloud-based content and rich media. Deliver to your targeted channels for campaigns based on user actions and preferences.

Connect with your customers

Make it easier for users to interact with your business, share ideas and opinions, get support and collaborate. Help foster innovation.

Improve collaboration

Communicate throughout multiple channels such as mobile devices, other websites, social sites, kiosks and email. Link to back-office applications and cloud-based services.

Optimize with analytics

Use customer experience management software analytics to refine the online experience. Maximize sales opportunities and improve content throughout your devices.

Power your investments

Integrate back-end applications and tools for a consistent, streamlined experience across digital channels.

Key Features

  • Owners develop and create independently
  • Mobile device data easily integrated
  • Social platforms for collaboration
  • Tests for optimal engagement results

Security and privacy in the cloud

  • IBM enables companies to scale and adapt quickly to changing business needs without compromising security, privacy or risk levels when using IBM cloud offerings.

    Learn more about IBM Cloud security