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Analyst reports

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The Forrester Wave: Dynamic Case Management, Q1 2016

IBM Named a Leader in the Forrester Wave for Case Management.

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Aberdeen Group Research

Customer Centricity: Knowledge is power in the age of the customer.

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The Forrester Total Economic Impact of IBM Case Manager

Case management delivers real results.

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Other resources

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Shared Services Equal Shared Success with Advanced Case Management

IBM’s advanced case management solution gives your company the ability to manage cases across multiple lines of business.

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Interactive Demo

Deliver Superior Customer Interactions with IBM Datacap and IBM Case Manager.

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Case Study: Modern Insurance Case Mgmt: Powerful Capabilities, Familiar Tool

Modern Insurance Case Management: Powerful Capabilities, Familiar Tool, commissioned by IBM and produced by Aite Group.

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