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Smarter Business

COVID-19 has both exposed and amplified the challenges facing a complex healthcare system. Now more than ever, payers, providers, government agencies and life sciences companies need innovative approaches to serve their constituents. This means simpler processes, better care, faster breakthroughs, and improved experiences for people around the world-- things that are as critical during a crisis as they are during less turbulent times. Hear from clients on how they are navigating and responding to the COVID-19 crisis-- and paving the way for the future of health.


Paul Roma

General Manager, IBM Watson Health

Paul Roma is the global General Manager for IBM Watson Health, an organization helping to lead the transformation of health around the world by applying next-generation technologies, such as data, analytics, AI and hybrid cloud, to address the most pressing health challenges globally. Watson Health partners with the greatest minds in the healthcare world – including Memorial Sloan Kettering, Mayo Clinic, the Broad Institute of MIT and Harvard among others in life sciences, health plans and tech – to research, develop, train and test our technologies. Paul has more than 20 years of executive management and expertise in healthcare IT and operations serving healthcare providers, life sciences companies, government agencies and health plans. Most recently, Paul served as the CEO and Chairman of Ciox Health, a company focused on making health information interoperability easy for patients, doctors and enterprises. Prior to Ciox, Paul spent 12 years at Deloitte Consulting where he served as Global Chief Analytics Officer. In this role, he established the firm’s Global Analytics Market Offering, which featured a single platform for analytics and machine learning that spanned across all of Deloitte’s businesses. He also founded Deloitte Products and Innovation Labs and spent 10 years as Deloitte’s National Technology Lead in HealthCare and Life Sciences. Paul is an adjunct lecturer of Computer Science at Northwestern University and Singularity University and a contributor to Massachusetts Institute for Technology (MIT) Center for Information Systems Research and MIT Media Lab. He graduated from the University of Michigan at Ann Arbor.

Jarrod McNaughton, MBA, FACHE

Chief Executive Officer, Inland Empire Health Plan

Jarrod B. McNaughton is the Chief Executive Officer of Inland Empire Health Plan (IEHP). In this role, he works collaboratively with the IEHP Governing Board to set the strategic vision and provide executive leadership for one of the 10 largest Medicaid health plans and the largest not-for-profit Medicare-Medicaid Plan in the U.S. He cultivates IEHP’s strong partnership with Providers, hospitals and hundreds of community partners to deliver quality whole-person care to more than 1.2 million Members. He ensures financial stewardship and stability for IEHP’s more than $5.4billionoperational budget. A visionary health care leader, Mr. McNaughton joined IEHP in 2018 as Chief Operating Officer(COO). In this role, he was responsible for the operations, claims, provider contracts, enrollment and eligibility, performance improvement and Member services departments, supporting IEHP’s organizational directives, advancing IEHP’s LEAN transformation, and ensuring IEHP’s mission to deliver quality service to our Members and Providers effectively and efficiently. Prior to IEHP, Mr. McNaughton served in several roles of increasing responsibility in mostly hospitals and large hospital systems. For nearly 20 years, he has led multi-tiered operational strategies and innovation that consistently generated superior results. He has a well-established reputation for building dynamic teams, developing leaders and fostering key relationships in the community. His ability to remove obstacles and empower everyone, from front line Team Members to Physicians, will help support IEHP’s position of strength in the ever-changing healthcare environment. Mr. McNaughton’s roles as President of Kettering Medical Center and Executive Vice President of Kettering Health Network demonstrated his strategic business acumen, empathy and visionary leadership. He developed a coordinated and detailed strategy for the entire network and spearheaded many forward-looking changes in services and delivery of care to patients at those facilities. The Kettering Health Network in Southwest Ohio includes eight hospitals, nine emergency departments, many outpatient clinics and over 11,000 employees. Prior to his role at Kettering Medical Center, Mr. McNaughton was Vice President at San Joaquin Community Hospital. Among his many achievements there, he developed and implemented a new mission and service department that helped increase patient satisfaction scores from the 40th percentile to the 85th percentile in less than a year. Mr. McNaughton’s strong commitment to the community fits well with IEHP’s mission and company culture. He is an Assistant Clinical Professor at Loma Linda University and a board member for several educational and non-profit agencies. A volunteer with Global Medical Missions, an international aid organization, he has led short-term mission teams to Kenya, Malawi, Nigeria, India, Nepal, Honduras and Mexico. Away from work, he enjoys singing, musical theater and flying single-engine planes. Mr. McNaughton pursued an undergraduate degree from Pacific Union College where he earned a bachelor’s degree. He earned his master’s degree in Business Administration from the University of La Verne, Graduate School of Business. In addition, he is a Fellow of the American College of Healthcare Executives.

Lisa A. Bartlett

Orange County Board of Supervisors, 5th District, County of Orange, CA

Born and raised in Southern California, Supervisor Lisa Bartlett has been a resident of South Orange County for more than 20 years. Lisa began her career in public service when she was first elected to Dana Point City Council in 2006. This opportunity led to her serving as both Mayor and Mayor Pro-Tem for the city. She was elected to the Orange County Board of Supervisors in 2014 and was re-elected in 2018, to represent the Fabulous Fifth District.  In both her public and private life, Supervisor Bartlett has always supported projects she believed to improve economic development, transparency, efficiency, and overall quality of life. Supervisor Bartlett brings that prolific vision to the Fifth District and the County at large.  In addition to her role on the Orange County Board of Supervisors, Lisa represents her constituents on 14 regional and state boards and commissions. She is currently President of the California State Association of Counties.