Maintaining High Availability for Mission-Critical Systems During Times of Uncertainty


Recent events have placed enormous pressure on IT teams to maintain continuity of business operations when the majority of employees are working remotely. In addition, an explosion of network traffic greatly reduces the ability to identify and glean actionable insights across the hybrid multicloud environment. Join Juhi McClelland, General Manager and Kevin Moss, VP Service Delivery, IBM Technology Support Services, as they share recent stories from the field on how IBM is supporting clients during this very challenging time. This is not business as usual - clients need automated services to address service requests quickly and seamlessly, predictive analytics to prevent issues before they become problems - as well as remote and on-site technical expertise to augment their IT teams.


Juhi McClelland


As General Manager of IBM's Technology Support Services (TSS) business in North America, Juhi leads a multi-billion dollar P&L directly with teams across Sales, Delivery, Offerings and Business Operations.  She spends much of her time with clients building strategic partnerships to deliver compelling support solutions.  

Kevin Moss

Vice President, Technology Support Services Delivery, IBM

Kevin is a graduate of the University of Texas at Austin. He has worked at IBM for 24 years and is currently responsible for delivery in IBM Technology Support Services North America.