Empower Your Service Teams to Deliver for Customers in the Field
Business continuity and cost management have never been more challenging–especially when you need employees in the field. Organizations need to ensure a seamless connection between their contact center and field service operations. In this session, you'll hear how enhancing field service capabilities can support and accelerate solutions needed to deliver a cohesive customer experience from first contact to in-home appointment.
Lee Tsiamis has been working in the Bluewolf team at IBM for 10 years, designing and delivering solutions in the Energy, Utilities, Communications and Media sector.