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7487: Beyond the Hype: Clients in Retail, Banking and Healthcare Share Results and Lessons Learned w

Conversational AI

AI implementation grew by 270% in the past 4 years, and 37% in just the past year, according to a 2019 Gartner study. Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. What benefits are firms actually seeing? How did they get started? What are the lessons learned? Join Kevin Murphy, Head of Digital Supply Chain Management at RBS; Peninsula Regional Medical Center’s Rachel Cordrey, Pharmacy Supervisor; Yanni Kotziagkiaouridis, Wunderman’s Global Chief Analytics Officer; and Distinguished Engineer and VP of Technology Strategy for Watson, Rob High; along with two-time Emmy Award winner Laura Donaldson, to dive into the technology and reveal unexpected outcomes.

Core Curriculum Watson Conversational AI
Data & AI Theater C
Fri (February 15), 10:30AM PT


Laura Donaldson

IBM Watson Assistant Marketing Leader, IBM

Laura Donaldson is a two-time Emmy award winning broadcast journalist, enterprise marketing expert and AI specialist. Laura currently leads marketing for IBM Watson Assistant where she develops strategies to support business development, partner and analyst relationships, thought leadership and product marketing. Prior to IBM, Laura was a broadcast journalist in her home state of Indiana.

Rachel Cordrey

Pharmacy Supervisor, Peninsula Regional Medical Center

Rachel Cordrey serves as the Pharmacy Supervisor of Inpatient Operations at Peninsula Regional Medical Center. Peninsula is a 280 bed non-profit hospital named among top 5% of all US hospitals and honored with a 'Five Star' CMS rating based on performance of 57 measures across the facility.

Yanni Kotziagkiaouridis

Global Chief Analytics Officer, Wunderman Thompson

Robert H. High

IBM Fellow, Vice President Technology Strategy for W&CP CTO, IBM

Rob is the CTO for IBM's Edge Computing business. He is responsible for the development of our Edge computing offering. Prior to that he lead the technical strategy for IBM's Watson and Cloud Platform and was the CTO for IBM Watson setting the technical strategy for IBM's AI commercial business.

Kevin Murphy

Procurement Innovation Lead, RBS

Kevin looks after the Procurement Innovations team at RBS. The team lead all the Procurement activities across RBS Digital Customer Propositions, including the award winning Mobile app, Artificial Intelligence, Open Banking and several new innovative projects. Kevin has consistently driven innovation and change into the workplace in multiple industries, generating raving fans.