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4246: Evaluating User Experience Needs to Implement an Identity Governance Project

Govern Identities with Digital Trust

One of the 15 biggest global financial institutions had the challenge to improve the user experience in access management through a new portal. IBM Security Services applied the Enterprise Design Thinking approach to understand the real user needs to develop the portal. After the sessions, more than 130 technical and business requirements were identified and prioritized. The Enterprise Design Thinking approach resulted in high involvement of the client's technical and business teams and ensured sponsor and stakeholder buy-in, as well as team engagement.

Core Curriculum Security and Resiliency Govern Identities with Digital Trust
Security & Resiliency Theater A
Thu (February 14), 2:30PM PT


Filipe Ribeiro calado da silva

Communications and Design Consultant, IBM

Rubens Abbud de campos marques

Managing Consultant - Identity and Access Management, IBM