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7259: Automation in the Era of AI: Infusing Intelligence to Improve Business Operations


Intelligent automation is driving improvements in the way work gets done—from greater operating efficiencies to enhanced experiences. The advances in technology are enabling processes to run with greater efficiencies and fewer errors. These same technologies are providing personalized customer experiences and delivering greater value to employees so they more easily leverage their expertise. Join us for insights from the front lines of automation and hear how industry leaders are leveraging developments in automation and artificial intelligence to innovate their businesses.

Core Curriculum Automation
Data & AI Theater C
Thu (February 14), 12:30PM PT


Mike Gilfix

VP, Digital Business Automation, IBM

Michael Gilfix is the Vice President of Digital Business Automation. In this role, he has global responsibility for offering management, engineering, and design for business process management, decision management, enterprise content management, and robotic process automation.