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7413: Transform the IT Experience with ServiceNow


Your employees are the keys to any successful digital transformation. Point tools and legacy "solutions" lead to overwhelming complexity and struggling IT teams resort to siloed, manual processes—making IT appear resistant to the pace of the business. If they're freed from onerous, non-automated processes, then in turn they can apply their creativity to amaze customers and build even better services aligned with your strategy. Your digital transformation should start by making the world of work, work better for your employees. Join this session to understand how to enable your employees to deliver services with speed and agility, ensure availability and performance and improve employee service experience.

Core Curriculum Cloud
Business Partner Showcase Theater I
Wed (February 13), 10:00AM PT


Bruce Randall

Director of Product Marketing, ServiceNow

Bruce Randall is a director of product marketing at ServiceNow. He has worked with IT teams worldwide for over 23 years. He is Scrum and ITIL certified and has a passion for working to solve customer problems with innovative solutions. Bruce has been a featured speaker at many industry events as well as multiple user forums for companies like HP, CA, Concur, SAP, and ServiceNow.