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How AI Empowers You to Engage Customers at Every Step of Their Journey


Your customers demand more with every interaction. Eclipse expectations and outdo competitors with a bold strategy that produces the best customer experiences and the most empowered marketing, commerce and supply chain teams. Hear how IBM clients are wowing customers with experiences that go beyond what they want and need to surprise, delight and drive new levels of loyalty and advocacy. You’ll also see firsthand how AI-powered solutions can help you and your teams do more with data and get actionable insights faster to personalize campaigns, deliver seamless omni-channel experiences, assess and preempt disruptions and act with confidence at every step of the customer journey.

Core Curriculum Customer Engagement Commerce
Business and AI Campus Theater A
Tue (March 20), 2:30PM PT


Richard Hearn

General Manager, Worldwide Sales & Offerings, IBM