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Intelligent Automation: Retooling Processes to Improve Customer Experience, Efficiency and Scale


New forms of digital automation—powered by artificial intelligence—are changing the way enterprises operate by using advances in technology to optimize business processes, personalize customer experiences and enhance decision-making. Industry leaders are applying new developments in machine learning, IoT, robotic process automation, natural language processing and analytics to expand the capabilities and effectiveness of workers in all industries. Join us for a report from the front lines of automation, as several customers share their innovations and lessons learned.

Core Curriculum Services Cloud
Business and AI Campus Theater A
Tue (March 20), 1:30PM PT


Gene Chao

Global Vice President - IBM Enterprise Automation Global Business Services, IBM

Gene leads teams in accelerating
business growth through client
advocacy, thought leadership, and
client engagement models. He
builds offerings and develops skills
and competencies across
automation, autonomics, cognitive,
and the next generation of
business process transformation.
Gene has held general
management, sales, and executive
leadership positions in business &
IT services and most recently was
the Chief Revenue Officer of IPsoft.

Michael Gilfix

VP, Digital Business Automation, IBM

Anand Chandel

Senior Vice President, DBS