Empower Your Remote Workforce

Human Resources and Talent

Today’s global crisis is an accelerant in the ways we’re working and is changing the way we will work forever. Sustaining and building communication, collaboration, capabilities and culture in a virtual operating model quickly can be difficult. How do you set up virtual agents, identify essential workers, stand up a remote learning platform, and shift to a complete working remote structure? In this session, Diane Gherson, IBM’s CHRO and Amy Wright, Managing Partner, IBM Talent & Transformation will discuss how to accelerate your workforce strategy to incorporate intelligent automation and digitally shift your HR strategy to sustain resiliency.


Diane Gherson

Chief Human Resources Officer, IBM

Diane was named an officer of IBM and CHRO in 2013. Diane is responsible for the people strategy, leadership, skills, careers, engagement, employee services, labor cost, diversity and inclusion of the more than 350,000 person workforce covering 170 countries. During her tenure as CHRO, as IBM has dramatically shifted its business portfolio, Diane has redesigned all aspects of the company’s people agenda and management systems to shape a culture of continuous learning, innovation and agility. At the same time, she has digitally transformed the HR function, incorporating AI and automation across all offerings, resulting in more than $100 million in net benefits in 2017. Diane has championed the company’s global adoption of design thinking and agile methods at scale, as an example, driving a company-wide, co-created overhaul of performance management. Diane has been an external advocate for social issues affecting employees, such as DACA, transgender inclusion, and addressing bias in AI. Under Diane’s leadership in stewarding diversity and inclusion, IBM received the prestigious 2018 Catalyst Award for advancing women in business. The company was also named a Forbes’ Top 10 World’s Best Employer in 2017. With a U.S. patent in the field of predictive analytics, Diane is a leading voice on the topic of reinventing the profession of HR to create consumer-grade experiences for employees, predictive advice for business leaders, and improved productivity for the business. Diane was recently interviewed on Fox Business News and CNN on automation and future of work and her leadership to transform IBM and HR has been profiled in Forbes, Fortune and Harvard Business Review. In 2018, Diane was named HR Executive of the Year by HR Executive, and was elected as Fellow of the National Academy of Human Resources (NAHR), the highest honor granted in the human resource profession. She serves on the board of directors of the HR Policy Association and the American Health Policy Institute. Diane joined IBM in 2002 from consulting firm Willis Towers Watson where she led the global pay and performance management practice. Diane earned a Bachelor of Arts with honors from Trinity College, University of Toronto, and a master’s degree in Industrial and Labor Relations from Cornell University. She is all but dissertated in the PhD program at the Sloan School of Management.

Amy Wright

Managing Partner, IBM Talent & Transformation

As the Managing Partner for IBM’s Talent & Transformation business, Amy is responsible for bringing innovative services and software to IBM clients to help with the transformation of talent across the business enterprise and the reinvention of the Human Resources (HR) function. IBM is in a unique position to work with clients at this game changing moment-in-time, serving as a real-life example of accelerating enterprise transformation through its own HR journey, which incorporates Augmented Intelligence (AI) technology advancements, skills shifts and new ways of working. Prior to providing talent solutions for clients, Amy served as the HR VP for the Global Business Services unit, an organization of >125k employees worldwide. During her tenure in this role Amy was responsible for leadership development, recruitment and integration, building a culture of engagement, talent development, retention, and skills transformation. Amy led the workforce strategy of creating a global delivery network of centers, the shift to a learning-based culture, growing early professionals into leaders and levers of change, and introduction of cognitive into talent programs. In 2015, Amy was awarded a U.S. patent in the field of predictive analytics in resource management in one of many initiatives integral to a shifting ways of working in a services business. Amy is the co-author of IBM’s Institute of Business Value’s “The enterprise guide to closing the skills gap - Strategies for building and maintaining a skilled workforce” report that was released in September 2019. She regularly speaks on IBM’s research on HR in the age of AI, closing the skills gap, employee engagement, and culture change.

Roberto Di Bernardini

Head of Global HR, Banco Santander

Roberto di Bernardini is the Chief HR Officer at Banco Santander and the primary architect of the company’s human capital plan and related strategies that focus on making Banco Santander one of the most undisputed leaders in attracting, developing and engaging top talent. Roberto has been a leader in Human Resources for more than 30 years, and his expertise lies in the fields of cultural transformation, talent development, and focusing the organization on a socially responsible purpose. Roberto’s role is to foster a Cultural transformation that puts People at the center and position Santander as a Company with a purpose that has a huge impact for the People, Customers, Shareholders and Communities. In his role he is helping translating the Company strategy into Global HR strategy aiming to make Banco Santander a Talent Magnet and a Company leader to attract, develop and engage talent.