Optimizing Costs, Productivity, and Engagement with New Workflows

Human Resources and Talent

Employee expectations are changing with today’s workforce demanding personalization, simplification, and self-service. Enabling virtual collaboration and agile decision making is also critical to building and maintaining resiliency in this ever-changing world. Employee experience design can help you put your employees’ needs in focus and develop solutions to effectively respond to them. AI tools and chatbots empower your workforce with added efficiency and transparency all providing innovative employee experiences. In this session, industry leaders will discuss how they have designed and delivered new ways of working by translating their current business strategy into a digitally enabled and dynamic operating model.


John Walsh

Sr. Vice President, The Madison Square Garden Company

Matthew Morgan

Associate Partner, IBM