Think 2021 FAQ

Think image logo
General
  • Register to attend at no cost here.

  • Yes. Go to "My profile" then click on "settings" and select the language of your choice.

  • Think is the digital event experience where advances in world-changing technologies become real, through real-world case studies, technical exploration, community engagement and visionary thought leadership. You’ll learn how you and your company can positively impact the world through technology like hybrid cloud and artificial intelligence.

  • You can sign up for email updates, follow us on the social media accounts below and join the conversation using the official #Think2021 hashtag. Twitter: @IBM and @IBMLive LinkedIn: IBM Instagram: IBM

  • Once you've registered, you'll get email updates when speakers are announced and the session catalog is available to browse. We'll also email you when the event platform will open up and you'll be able to build your own agenda, based on recommendations customized for you. At this time you can also build your profile and start networking!

  • Your IBMid is the email address you use to log into IBM websites. For support or more information the IBMid help desk is available here.

  • Please contact ibmthink@gpj.com or call 866-382-7150 or 650-416-1881 if you have any questions about Think and/or your registration process.

  • Please read IBM's Code of Conduct policy.

  • Think audio translations and closed captioning Think will air on three global showtimes and will offer audio translations and closed captioning in multiple languages in the following format: Mainstage (Keynotes, Trends and Directions) and Innovation Talks We will offer audio translations in the following languages: - Americas: English, Spanish, French, Portuguese - EMEA and India: English, French, German, Italian, Spanish - APAC and Japan: English, Mandarin, Korean, Japanese Closed captioning will be available in English only during the live, five-hour event. Starting at the end of day, May 12, closed captioning for these sessions will be available in these languages: Italian, French, Spanish, German, Portuguese, Traditional Chinese, Korean and Japanese For Agenda: APAC and Japan, Agenda: EMEA and India and on-demand sessions Closed captioning will be offered in multiple languages during the live, five-hour event: Italian, French, Spanish, German, Portuguese, Traditional Chinese, Korean and Japanese For Featured sessions, On-demand sessions, and theCUBE Interviews Closed captioning in multiple languages will be available for six weeks post Think.

  • Think registered attendees will be able to choose from any IBM industry-recognized certification and technical sales master examinations. Registered attendees will receive a promo code that entitles them to register for an examination at a cost of $75.00 USD. Tests do not get added to your agenda as they can take place out to August 31. The exam must be purchased during Think 2021 (May 11 – 13), but the sitting can be scheduled for anytime between May 11 and August 31. Exams can be taken at home with an online proctor or at worldwide testing centers. https://www.ibm.com/certify

  • Our Help Desk has some tips on how to make the most of Think! Watch our videos to see how you can network in the platform, schedule one-on-one meetings, find the Exhibitor booths and more.

First Steps
  • The system follows your device's time zone by default. You have an option to switch to your event's time zone on the left side once you click on the "Agenda" tab.

  • There is no need to download or install anything prior to the conference. The event will automatically open in a web browser. If windows do not open automatically, be sure to double check that pop-ups are allowed in your browser.

  • You will need an Internet connection and web browser. We recommend hi-speed internet for the best viewing experience. We strongly suggest that you join the conference using a supported internet browser, which includes the most up-to-date version of Google Chrome, Firefox, or Safari. Internet Explorer is not recommended.

  • If you would like to participate in video networking, you will need to have a working webcam and mic.

  • Your data will only be shared with an exhibitor if you interact with them directly. By bookmarking their page, opening a document or session, or requesting a meeting on the exhibitor's page, you authorize IBM to provide the exhibitor with your contact information. You may opt out to such sharing by visiting the Help desk.

  • You can see the list of sessions and build a custom agenda at any time directly on the platform. Just click on the tab for your geography and register for sessions.

  • The official language of Think is English. But all our scheduled sessions will have closed captioning translated in eight other languages: French, Spanish, Italian, Portuguese, German, Traditional Chinese, Korean and Japanese.

Platform Login
  • You will log in to Think using the same email you used when you registered.

  • The magic link email has a security token personalized for your email address which expires within an hour or once you click on the link. If you think your magic link may have expired, please request a new one at the login page

  • If your IBM ID email address is not recognized, it means that you've either registered for your event with a different email address or there was an email typo at registration or when you tried to login. Please note that if you have recently registered and have not yet received a login email, it's possible that your registration data has not yet synced with our platform. Please wait for the login email or check your spam or junk email. The email comes from IBM Think 2021.

  • The login email or the "magic link" email is an automated email that is sent to you once your registration information is synced with Swapcard. This email is sent from IBM Think 2021 and if you do not see it in your inbox it most likely could be in your spam folder or might be blocked by your company's firewall if you are using your work email address. If your company is blocking our email, please have them whitelist "noreply@swapcard.com" & "hello@swapcard.com" then go to the login page to receive a new magic link email after entering the email address you used to register for the event. If you have recently registered and have not yet received a login email, it's possible that your registration data has not yet been synced with our platform. Please wait for the login email or check your spam or junk email. The email comes from "noreply@swapcard.com". If you're not getting any email, even after having asked your company to whitelist our email addresses, please contact us.

  • If you have forgotten your password, you can reset it via the login page. On the login page insert your email address and click on "Send me a magic link." You will receive a link to reset your password.

  • If you want to change your password, go to Settings on your web app, then click on "change password" in the Password section.

Setting up my Profile
  • If you want to add a second email address to your account (upir personal email for example), go to My profile, then click on the Settings tab. In the email address section, click on add an email address and insert it. You will receive an email on this new address asking you to confirm that it belongs to you.

  • The biography will allow you to introduce yourself in a few words. To add a bio, go to the "My Profile" tab and then click Edit in the Bio box. Describe yourself in a few words then go back to save.

  • Go to "My profile" tab then select the first “edit” button on the top right and then click on the “+” button.

  • You can add multiple social media platforms to your profile: 1) Go to the "My Profile" tab. 2) Click on the box with your name to get to your profile then click on Edit in the Social Media box. 3) Add the usernames of the social media you want to add to your profile. There's no need to save, just go back.

  • To manage how you receive email notifications, go to "My profile" tab then "Settings" tab, then in the "Email notifications" section, you can activate/deactivate the following notifications: 1. Reminder of unseen activities 2. Reminder of the requests you haven't replied to yet 3. Information from the event organizer

Sessions
  • Simply click on the "Agenda" tab for the geo you plan to attend. You can then select the date and view the schedule for each day.

  • Check the full schedule in the “Agenda” tab, and then select the session you're interested in.

  • At Think 2021 we are offering two types of sessions: Live and On Demand. Live sessions are just like a session at an in-person conference. Live session speakers will be available in the session (via chat) to interact with the audience and answer questions. Note: If you miss a Live session, it will be available to watch on Demand. All the Live sessions will be recorded and made available On Demand 24 hours after the event. However, nothing beats live interaction, so we highly recommend that you attend the sessions live if you want to engage with the audience and the speakers!

  • You will find On Demand videos (replays) in the "On Demand” tab immediately following the event. The replays will be available through June 23, 2021.

  • If you have registered for Think 2021 you may attend any session you want. You will have access to Live sessions on your day of choice, plus the On Demand sessions 24 hours after the end of the event.

  • All the Live sessions will be recorded and made available On Demand immediately after the event for registered attendees. However, nothing beats live interaction, so we highly recommend that you attend the sessions live if you want to engage with the audience and the speakers!

  • If you are seeing a black screen and some or all of the controls — the “LIVE” button, the “HD” button or the “Powered by Watson” button, e.g. — try the following: - Refresh your browser - Adjust the resolution by clicking the HD button - Try a different browser. (Please note: Internet Explorer is not supported.) If you are seeing just a black screen with nothing else, try the following: - Wait for one minute — the issue often resolves itself - Refresh your browser - If you are using Firefox, try a different browser. (Please note: Internet Explorer is not supported.) If the issue persists, we sincerely apologize. All session will be available on demand once the event is over so we hope you will come back!

  • For Live sessions: You can ask questions and interact with both the speaker and others attending the session by using the Live Discussion Panel on the right of your screen. To share thoughts and chat with other participants, use the Chat Tab. If you have a question specifically for the speaker, use the Questions Tab. For On-Demand sessions: You can also find the speaker in the Speaker List and then send them a Connection Request to begin chatting.

  • If you are seeing a black screen and some or all of the controls — the “LIVE” button, the “HD” button or the “Powered by Watson” button, e.g. — try the following: • Refresh your browser • Adjust the resolution by clicking the HD button • Try a different browser. (Please note: Internet Explorer is not supported.) If you are seeing just a black screen with nothing else, try the following: • Wait for one minute — the issue often resolves itself • Refresh your browser • If you are using Firefox, try a different browser. (Please note: Internet Explorer is not supported.) If the issue persists, we sincerely apologize. All session will be available on demand once the event is over so we hope you will come back!

Networking
  • Nope! Everything will be done right within the platform – there is no need to have any additional accounts. Note: You may need to "allow" your browser to access your video and mic in order to successfully start the video call.

  • There are a variety of ways you can interact with other attendees: making connections, messaging, video conferencing, Community Chatrooms, Exhibitor Booths, Expert Lounges, booking meetings with other attendees, Q&A chats in live sessions, and more! Be sure to check our “Networking” tab and use the filters to connect with people!

  • 1) Go to a person's profile or on an exhibitor profile 2) Click on one of the proposed meeting slots. If you want to see other slots, click on "See more slots." 3) After selecting a slot, choose a meeting place and write a message to the person you want to meet.

  • You can see your pending or confirmed meetings by going in the "My Event" tab then clicking on the "My Meetings" tab.

  • You need to navigate to the profile of the user to whom you wish to send a connection and use the "Send a Connection Request" box on the right hand side of the page.

  • You can see all of your messages under the "messages" icon 🗨 on the top of the web app page.

  • This problem usually occurs if there is a firewall that is blocking the streaming connection. Run the Pre-call test in order to determine if the system network is ready for a call.

  • Once another attendee accepts your Connection Request, you can easily chat with them via text chat or video. Click the Chat Message icon in the top right area of the menu/navigation and begin typing in the chat box. To start video chatting, click the Video Icon and a video call will be placed. You will then be able to have a video conference right within the platform!

  • From the homepage, navigate to the tab that says Chatrooms. Select the chatroom you want to join.

Augmented Reality (AR) Experiences
  • These AR experiences will work in most Android and iOS smartphone devices made in the last 36 months. They will display on mobile Safari, Firefox and Google Chrome browsers too. If you are having trouble launching the AR experience, your phone may not be compatible. However, you can still visit each experience from your desktop browser!

  • Different smartphones have different mechanisms to take pictures and record video. Use the method you normally take. For traditional setups, when in AR you can tap down on the bottom of your screen once to take a picture, and tap and press down continuously to take a video.

  • If you are having difficulty launching an AR experience and your smartphone was made in the last 36 months, try the following to troubleshoot: 1. Refresh your browser 2. Clear your browser's cache 3. Restart your phone If you are still having trouble launching the AR experience, your phone may not be compatible. However, you can still visit each experience from your desktop browser!

  • Apple iOS iOS 13 and 14.0+ Safari To clear cache and cookies: • On your iPhone, open Settings. • In Settings select  > Safari. • At the bottom of Safari's settings screen, "Select Clear History and Website Data." • Confirm when prompted. Android Android 10 and 11+ To clear cache and cookies: • On your Android phone, open the Chrome app. • At the top right, tap More. • Tap History > Clear browsing data. • At the top, choose a time range. To delete everything, select "All Time." • Next to "Cookies and Site Data" and "Cached images and files", check the boxes. • Tap "Clear data." • Confirm when prompted.

Other
  • You can see them under the "My Event" tab.

  • Go to “My Event” and click on "Export to my calendar" button on the right.

  • Click on the "Exhibitors" tab, then select the exhibitor booth you want to visit.

  • All notifications are shown under the "Notifications" icon 🔔. The icon appears at the top if you are logged in with your laptop, and at the bottom if you are on your mobile.

  • 1. Contact us via the Help desk button on the event platform 2. Contact us via email: ibmthink@gpj.com

Post Event
  • As long as you don't delete your account it will always be available!

  • Appoximately 1-3 days post event, we will send along an Event Survey via email.