When Experience meets Technology

The work & client cases of iX

Nothing we do is hypothetical. Everything we do makes a measurable impact for our clients.

The State of Salesforce 2019 paper

With insights from over 2,500 Salesforce customers, Bluewolf’s seventh-annual The State of Salesforce report uncovers how the best companies use Salesforce across Sales, Marketing, Service, Commerce, and IT. Get your copy to discover:
- How to budget for innovation
- Trends across the clouds
- Strategies for making the most of your Salesforce investment

The Forrester Total Economic Impact™ of IBM’s Design Thinking Practice

Design thinking places end users at the center of the design process and enables teams to collaborate and work more efficiently. IBM leverages this framework in their Design Thinking practice across its diverse portfolio of products and services to help clients reduce costs, increase speed, and design better solutions. IBM commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by engaging IBM’s Design Thinking practice. The purpose of this study is to provide readers with a framework to evaluate design thinking’s potential financial impact for both individual projects and a grander organizational transformation.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four of IBM’s Design Thinking clients and surveyed an additional 60 executives who have employed design thinking at their organizations, some with and some without IBM. These organizations turned to design thinking to address a variety of challenges across a broad spectrum, e.g. business strategy, culture change, product design, customer experience, processes.

Interviewees found that IBM’s Design Thinking practice successfully partnered with their organizations to address these challenges and enhance culture, speed, efficiency, customer experience, and profitability.