Dreamforce 2023 has wrapped! We’re left buzzing with excitement over the flood of news and announcements. This year's event was touted as the biggest AI gathering of the year! We hope you were able to join us in person or on Salesforce+ but in case you missed anything, we’re recapping our highlights below.
- IBM + Salesforce team up To help businesses accelerate adoption of trustworthy AI
IBM Keynote - “Breaking Through Generative AI Uncertainty & Driving Results” had rave reviews. Watch the keynote to hear from IBM leaders, experts, and clients about how organizations are exploring how to ethically adopt generative AI for business.
12th Annual State of Salesforce report launched and what you will find inside the report is the result of a year's worth of research to determine what the leading Salesforce customers are doing to deliver, not chase, enterprise value.
IBM + Salesforce launched a clean energy whitepaper that outlines a three-pronged approach utilities can take for clean energy program modernization
IBM and Salesforce are helping businesses accelerate adoption of trustworthy AI
For two decades, IBM has ignited innovative and provocative conversations at Dreamforce that encourage customers to get more from their current Salesforce installation. Explore the links below to learn more about IBM’s presence at Dreamforce this year and how you can measure the true ROI from each license.
Generative AI has inspired awe but also trepidation. Hear from IBM leaders, experts and clients about how organizations are exploring how to ethically adopt generative AI for business.
Uncover AI's potential to revolutionize customer care and improve customer satisfaction. Discover the transformative potential of AI-driven customer service strategies reshaping customer experience.
Join the annual unveiling of The State of Salesforce to hear from customers about how they enacting digital transformation and using generative AI to create best-in-class consumer experiences.
Join this panel discussion to hear how consulting leaders are responsibly shaping the future of AI for their firms. Learn how they are approaching complex issues like privacy, bias, and trust.
Learn more about the integration and automation capabilities of the Slack and Salesforce platforms, bringing people and systems together in one place.
Explore generative AI to maximize experiences, decision-making and business value.
Subscription centricity: Learn 5 tips for designing diverse, recurring revenue models.
Learn how a Customer Data Platform (CDP) + Salesforce helps marketers deliver personalized customer experiences.
The future of service is now: How modernizing service operations drives value and unlocks new revenue streams.
Read how IT can deliver business transformation, increase productivity and drive innovation across every department.
Read how the relationship between IBM and MuleSoft is resulting in a digital foundation for future growth.
Learn about the three-pronged approach utilities can take for clean energy program modernization that helps utilities adapt to changing regulations & customer expectations.
The academy of music professionals, famous for its GRAMMY awards, turned to IBM to migrate its legacy CRM database to a cloud-based solution.
How we pioneered a digitized, streamlined, service-focused platform that could consolidate our infrastructure and reduce complexity.
Eastern Europe’s largest integrated oil and gas company builds a digital marketing platform to fuel revenue growth and customer loyalty.
Shell and IBM build a digital platform to enable decarbonization through operational excellence, safety and sustainability in mining.
CaixaBank modernizes the call center experience by incorporating AI, including IBM Watson agent-facing chatbots through omnichannel operations.