What it can do for your business

Support Value Add Offering for ITNM Health Assessment provides a high-level technical review of your ITNM environment. A Support Engineer will review your system configuration and identify areas for potential improvement and added efficiency. Suggested methods of implementing recommended changes and the impact to your environment will be discussed prior to any changes being made. Additionally, explaining, demonstrating and validating the functionality of components will be included to help close any skill gaps or misunderstanding of functionality.
IBM Support Value Add Offering for Tivoli Network Manager Health Assessment

Optimize the client experience

Save time, minimize disruptions, gain a better understanding of your installation and the health of your environment.

Increase product serviceability

Get tactical technical advice on installed components and learn which features to apply to meet your growth and performance requirements.

Enrich your learning and capabilities

Close skill gaps when important concepts are explained specific to your environment and advice on best practices are provided for configuring your environment to achieve your business outcomes.

Key features

  • Personalized technical advice
  • Flexible support
  • Block hours of support
  • Apply best business practices