Five good reasons to use these support services

Optimize your return on investment

Using proprietary analytics and globally-developed best practices, IBM can help you obtain a better return on your data center servers, storage and networking hardware investment. Additionally, IBM’s flexible, As-a-Service models can help you update your equipment using either a CAPEX or OPEX model.

Simplify technical support with a single point of contact

Our services help you save time by providing both problem determination and support services. And with just one price and one contract, our solution can ease administrative and budgetary challenges. We provide a single-source support for almost all of your data center.

Support configured to your needs

Whether you need break-fix support for one device or more robust predictive services, we can deliver expert support for your multi vendor IT environment. We provide an array of customizable support terms and response time commitments to fit your needs and budget. Our process begins by understanding your requirements so we can develop a customized service plan with built-in flexibility to adjust plans as your needs change.

Expert service delivery

IBM has the expertise you need to support your IT environment. We have 19,000 worldwide support employees who handle more than six million annual service requests – along with more than 30 years of multivendor support experience. We are committed to providing rapid response in the event of downtime to get you back up and running with minimal impact to your business.

Innovative technologies for faster, better response

IBM supports over 30,000 different IT devices. To meet your IT maintenance needs, IBM Technology Support Services takes advantage of advanced tools such as augmented reality, the cognitive capabilities of IBM Watson®, predictive maintenance and blockchain. Using these technologies, we are able to prevent more problems, quickly identify and resolve issues, lower IT costs, and simplify IT maintenance to optimize availability so your team can focus on your business goals.

See how it works