What it can do for your business

IBM® Support Value Add Offering for Netcool® Impact Health Assessment provides increased product serviceability for customers by enabling their ability to troubleshoot and debug their environment. An IBM Support Engineer will perform a remote assessment of your environment and provide personalized recommendations for your configuration including advice on implementing best practices and identifying areas for potential improvement and added efficiency. The IBM Support Specialist will demonstrate the functionality of key components and help close any skill gaps on best practices.
IBM Support Value Add Offering for Netcool Impact Health Assessment

Optimize the client experience

Understand your deployment requirements and the health of your environment with an assessment of your current environment and recommendations to optimize your key components.

Increase product serviceability

Get technical advice on installed components and learn which features to apply to meet your growth and performance requirements.

Enrich your learning and capabilities

Close skill gaps on important concepts and features when explained how they relate to your specific environment and how you can achieve your desired business outcomes.

Key features

  • Personalized technical advice
  • Flexible support
  • Block hours of support
  • Apply best business practices