Frequently asked questions

Get answers to the most commonly asked questions about this product.

No. IBM products that bundle a Java runtime (such as WebSphere Application Server) already include support for the embedded Java runtime. No additional support or licensing is required for these Java runtimes.

Yes

No. OpenJDK with Eclipse OpenJ9 remains free to use.

No. You pay only for those servers and workstations that you want support for. Note: IBM products that bundle a Java runtime already include support for the embedded Java runtime. No additional support or licensing is required for Java runtimes acquired as part of these products.

No. You choose which OpenJDK with Eclipse OpenJ9 runtime environments you want IBM to support, whether these are running on a desktop or on a server.

Yes. You can continue to get community-based updates from the AdoptOpenJDK community.

Standard support hours are 8am – 5pm, Monday – Friday. If your problem is critical (severity level 1), we provide 24 x 7 x 364 (Except on Dec. 25) Note: Times listed are for the customer’s time zone. However, support might not be available during local public holidays.

Two business hours. Note: The response target is our objective to respond to your high severity support request. In some cases the initial response could result in a resolution of your request, or it will form what additional actions are required to achieve technical resolution of your request

No.

Yes.

Yes. IBM is working with the community to keep the open source OpenJDK up to date with security fixes.