Integrated hardware & software support with tiered options

IBM System Storage Hardware and Software Support Services provide around-the-clock integrated hardware and software services backed by our global support infrastructure, product expertise and proprietary analytics tools – all from the company that built your storage devices. Maintain your powerful storage technology by relying on our global specialists, vast resources and advanced tools.

Support option: Basic Care

Get 24x7 same-day response for hardware, remote support for software, and 24x7 support for Severity 1 problems.

Support option: Enhanced Care

Receive all the benefits of Basic Care and add faster response times and client care services with an assigned remote account manager.

Support option: Premier Care

Get Basic and Enhanced Care, plus proactive support services designed to help prevent outages – including integrated hardware/software support, microcode analysis, media retention, and code upgrades.

Four good reasons to use these services

  • Support configured to your needs
  • Expert service delivery
  • Innovative technologies for faster, better response
  • Pay only for what you need with tiered service options