Customer Contact Reinvention

Apr 29 2020, 10:00 GMT

30 minutes

English

Free of charge

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Customer Contact Reinvention

Over the course of decades the Contact Centre has undergone cycles of incremental changes to drive efficiencies into something that is fundamentally a growing cost centre.

IBM’s Customer Contact Reinvention offering gives our clients the opportunity to fundamentally re-evaluate their customer contact strategy. By reinventing business processes with Artificial Intelligence at its core and placing your customers at the centre of engagement, there’s an opportunity to transform the old cost centre into a Profit opportunity and giving your contact centre staff the opportunity to build relationships with your customers..

Agenda:
- The future vision of Customer Contact:
- Adapting the contact strategy to internal and external influences (People, Process and Technology)
- How IBM can support you in delivery of this vision


Event Contact

Stefano Tranquilli

Commercial Business Development Leader UK & Ireland- IBM Services