G550-0432-04

Problem determination

Problem determination

Table 5 lists the instructions associated with the problem determination responses listed in the PSF messages. After completing the problem determination instructions associated with an error message, save the collected information for your IBM® representative.

Table 5. Problem determination instructions
Item System programmer’s response
1 Save the console sheet from the primary console. For systems with remote consoles, save the remote console sheet. In systems with multiple console support (MCS), save a copy of the hardcopy log.
2 Save the job stream associated with the job.
3 Save the system output (SYSOUT) associated with the job.
4 Ensure that the job step includes one of these:
  • SYSABEND DD statement
  • SYSDUMP DD statement
  • PL1DUMP DD statement
  • SYSMDUMP DD statement
5 If SMP/E is used to make all the changes to the system, run the LIST SYSMODS FORFMID(HPRFxxx) command of SMP/E to obtain a list of the current maintenance for PSF from the SMP consolidated software inventory, SMPCSI. HPRFxxx is the current FMID, such as HPRF440 for PSF 4.4.0 for z/OS®.
6 Run the AMBLIST service aid program to obtain:
  • An object module listing specifying the LISTOBJ function
  • A load module map and cross-reference listing, specifying the OUTPUT = BOTH option of the LISTLOAD function
7 Run the MVS™ DUMP command to dump the contents of the PSF address space to a dump data set. If needed, use IPCS to view the dump.
8 Save all the associated output.
9 Save the dump.
10 Have the system generation (SYSGEN) output available from:
  • Stage I
  • Stage II
11 Run the EREP service aid to dump the SYS1.LOGREC data set, and save the resulting output. For MSS, run the following program to dump the SYS1.LOGREC data set:
  • Service aid IFCISDAO
  • Program ISDASDAO with the DETAIL(ALL) parameter
12 Save the control card associated with the job.
13 Save the source input associated with the job.
14 Run the system utility program to obtain a list of these:
  • Volume table of contents of the associated volume, specifying the FORMAT option
  • Volume table of contents of the associated volume, specifying the DUMP option
  • Directory of the associated data set
15 Run the IEBPTPCH data set utility to print these:
  • Directory of the applicable data set
  • Applicable data set
  • Applicable member
  • Applicable procedure
16 Have the linkage editor/loader map available.
17 To report a possible software error, consult your IBM Support Center.
18 To report a possible hardware or microcode error, consult your printer service representative.
19 Take a PSF full trace output data set.
20 Print the associated SVC dump data set by using the ABSDUMP service aid with the GO statement.
21 Run the AMASPZAP service aid program with the ABSDUMP statement to print the contents of the applicable:
  • Data set
  • Track
22 Use the IEBCOPY to unload the SYS1.IMAGELIB to tape.
23 Consult your IBM system engineer.
24 Have the JES initialization output available.
25 Take a PSF SYNC trace output data set.
26 Save PSF system task output.
27 Create a PSF dump on this message, and ensure that an internal PSF trace is in the dump (TRACE=YES) (DUMP=,APSXXXXI).
28 Save the security definitions library member.
29 Take a PSF notify subtask (NST) trace output data set.
30 If running under JES3, create a PSF dump to obtain additional information contained in the JES3 FSS/FSA trace tables.
31 On z/OS, verify the enable/disable state of PSF with the command D PROD,STATE, and save the system log.
32 See PSF for z/OS: AFP Download Plus to determine the download receiver support needed.
33 Create a PSF dump on the reason code specified by RS('reasoncode'X) in the message, and ensure that an internal PSF trace is in the dump (TRACE=YES) (DUMP=reasoncode).