Outlook Express

To set up IMAP, POP, or SMTP access for Outlook Express®, complete the following steps. IMAP is the preferred protocol. After you set up IMAP, POP, and SMTP access, you can change the location where your sent email is saved.

Procedure

  1. Open Outlook Express.
  2. Select the Tools menu and select Accounts.
  3. Select Add and then select Mail.
  4. In the Display name field, enter your name. Select Next.
  5. In the Email address field, enter your full email address. Select Next.
  6. From the My incoming mail server is a ______ server menu, select IMAP or POP.
  7. Enter the settings information for the protocol that you selected. Contact your account administrator for the value that is needed for yoursiteID.
    • For IMAP, enter your incoming IMAP mail server name. Your server name has the same ending as your email address. For example, yoursiteID-imap.mail.na.collabserv.com.
    • For POP3, enter your incoming POP mail server name. Your server name has the same ending as your email address. For example, yoursiteID-pop.mail.na.collabserv.com.
  8. In the Outgoing mail (SMTP) server field, enter your outgoing SMTP server name. For example, yoursiteID-smtp.mail.na.collabserv.com. Select Next.
  9. In the Account name and Password fields, enter your email address and password. Select Next.
  10. Select Finish.
  11. Highlight the information that is displayed for Account and select Properties.
  12. Select the Advanced tab.
  13. In the Outgoing server (SMTP) field, enter 465. Select This server requires a secure connection (SSL).
  14. Enter the settings information for the protocol that you selected:
    • For IMAP, under the Incoming mail (IMAP) field, select This server requires a secure connection (SSL). The value in the Incoming mail (IMAP) field changes to 993.
    • For POP3, under the Incoming mail (POP) field, select This server requires a secure connection (SSL). The value in the Incoming mail (POP) field changes to 995.
  15. Select the Servers tab, and select My server requires authentication. Select OK.

What to do next

You can now access your email with Outlook Express.

To change where sent email is saved when you use an IMAP email account, complete the following steps:
  1. In the Account Properties window, select the IMAP tab.
  2. Select Store special folders on IMAP server.
  3. Enter SENT in the Sent Items path field.
  4. Enter Drafts in the Drafts path field if you want to change where draft emails are saved.
  5. Click OK.

Your Connections Cloud password expires based on settings that are specified by your account administrator. If you cannot log in to Web Mail Cloud, try to log in from the web to see whether your password expired.