Resetting my forgotten password

If you forgot your Service Center password, you can either specify a new password or have the system generate new password.

Before you begin

The Forgot your password? link is displayed on the Service Center Login page when these conditions are met:
  • The administrator configured the forgotten password service in the Identity Governance and Intelligence Administration Console. For more information, see Configuring password services.
  • Single sign-on (SSO) is not enabled in the Identity Governance and Intelligence virtual appliance. If SSO is enabled, you must reset your password in the system that manages the authentication. For more information, see Managing OpenID connect configuration.

Your security questions must already be set up. For more information, see Updating my security questions.

About this task

When you forget your password, you must answer the security questions correctly to reset your password. The new password replaces the old password for your Service Center (Ideas) account. Depending on how your system is configured, you can either specify a new password or use a system-generated password. The new password is sent to the email address that is specified in your personal profile.

If no email address is defined in your personal profile, the system-generated password cannot be sent. Contact the help desk or administrator to add an email address to your profile.

If password synchronization is enabled, and if your Service Center (Ideas) account belongs to a password sync group, then the new password also applies to all the other accounts in that same group. Those accounts are listed when you reset the password. If you have questions, contact your administrator.

Procedure

To reset your password, complete these steps:

  1. From the Service Center Login page, type your user ID, and then click Forgot your password?
  2. On the Forgot Your Password page, answer the security questions, and then click Continue.
    The following scenarios are possible, depending on how a system administrator configured the system:
    Option Description
    The questions are answered correctly, and your system is configured for you to specify a new password. Type your new password in the New Password field, and then type your new password again in the Confirm Password field. Then, click Change Password. When you see a message that indicates a successful password change, click OK.
    The questions are answered correctly, and your system is configured to generate a new password and send the password to a predefined email address. A new system-generated password is automatically sent to the email that is defined in your personal profile. You must use this new password on your next login, and then you can change your password on your next login. Click Return to Login.
    The questions are answered correctly, and your system is configured to generate a new password and prompts you to type an email address. Type the email address where you want the new system-generated password to be sent. You must use this new password on your next login, and then you must change your password on your next login. Click Continue. When you see a message that indicates a successful operation, click Return to Login.
    The questions are answered correctly, and your system is configured to generate a new password. However, an email address is not defined in your personal profile. Contact the help desk or administrator to add your email address to your personal profile. Click Return to Login. After the email address is added to your profile, you can follow the Forgot your password? link again from the Service Center Login page to receive the system-generated password in your email address.
    The questions are not answered correctly, and an error message is displayed. Depending on how your system is configured, you might have more attempts to correctly answer the questions. You cannot access the system unless you remember your password or answer the questions correctly. If you exceed the maximum number of attempts to verify your identity, your Service Center account is locked. Contact your help desk or administrator to unlock your Service Center account or reset your Service Center password.