Send Service Request (SNDSRVRQS)

Where allowed to run: All environments (*ALL)
Threadsafe: No
Parameters
Examples
Error messages

The Send Service Request (SNDSRVRQS) command establishes a communications session and sends problem information to your service support system or tests the communications link to your service provider.

Restriction: This command is shipped with public *EXCLUDE authority, and the QSRV and QSRVBAS user profiles have private authority to use the command.

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Parameters

Keyword Description Choices Notes
ACTION Action *PREPARED, *OPENED, *TEST, *PRBID Required, Positional 1
RMTCPNAME Remote control point Communications name, *IBMSRV, *CIM, *SELECT Optional
RMTNETID Remote network identifier Communications name, *NETATR Optional
PRBID Problem identifier Character value Optional
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Action (ACTION)

Specifies the type of request.

*PREPARED
All records in the Problem Log with a status of PREPARED are sent to the remote service support system.
*TEST
A test is performed on the communications link to the remote service support system.
*OPENED
All records in the Problem Log with a status of OPEN are sent to the remote service support system.
*PRBID
A specific record from the Problem Log with a status of PREPARED or OPENED will be sent to the selected service provider.
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Remote control point (RMTCPNAME)

Specifies the service provider to whom the service request is sent. When *PREPARED is specified for the Action (ACTION) parameter, only the problem log entries that have defined destinations will be processed.

*IBMSRV
The service request is sent to IBM service support.
*CIM
A Common Information Model (CIM) indication is generated. This Service Provider can be used only with problems in ready status.
*SELECT
A list of service providers is shown so the user can select the destination for the service request.
remote-control-point-name
Specify the remote control point name of the service provider to whom the request is sent.
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Remote network identifier (RMTNETID)

Specifies the remote name of the service provider's network.

*NETATR
The service provider is in the local network.
remote-network-identifier
Specify the network name of the service provider to whom the request is being sent.
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Problem identifier (PRBID)

Specifies the specific problem record identifier. If the problem identifier is for a PREPARED problem, the problem must have been prepared for the selected service provider.

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Examples

Example 1: Sending Prepared Records

SNDSRVRQS   ACTION(*PREPARED)

This command establishes the communications link to the IBM service support system and sends all records in the problem log with the status prepared. The result of each problem log entry reported may be one of the following:

Example 2: Selecting a Service Provider

SNDSRVRQS   ACTION(*OPENED)  RMTCPNAME(*SELECT)

This command allows the user to select a service provider from a list. The service provider will receive all records in the problem log with an opened status.

Example 3: Create a CIM indication

SNDSRVRQS ACTION(*PRBID) RMTCPNAME(*CIM) PRBID(0123312332)

This command creates a CIM indication. The creation of the indication does not guarantee that the problem is reported by CIM. The problem will remain in ready status.

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Error messages

*ESCAPE Messages

CPF2702
Device description &1 not found.
CPF7C08
No support network connection.
CPF8C0A
Data received from &1 not recognized.
CPF8C0B
Test request routed to different system than specified.
CPF8C0C
Content of problem record &1 not valid.
CPF8C0E
Library QGPL not found.
CPF8C0F
Error indicated in reply to request.
CPF8C01
Cannot connect to IBM service system. One session allowed.
CPF8C06
No problems in problem log can be sent.
CPF8C07
A parameter is not valid.
CPF8C08
Cannot specify *SELECT for the control point name.
CPF8C09
&1 not defined as a service provider.
CPF8C16
Error occurred while processing request.
CPF8C17
Sign-on failed.
CPF8C18
No support network connection.
CPF8C19
Remote support application failed.
CPF8C2A
Cannot connect to IBM service system.
CPF8C2B
Error indicated in reply to request.
CPF8C2D
Problem &1 cannot be sent.
CPF8C24
Error occurred while processing request.
CPF8C27
Alternate load device not found.
CPF8C9D
CIM indication can not be generated for reason &1.
CPI8CBC
CIM indication was generated.
CPI8CBD
Action of *CIM not allowed.
CPF9824
Not authorized to command &1 in library &2.
CPF9846
Error while processing file &1 in library &2.
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