Generating authorization codes for users

An authorization code is a system-generated code used as an authentication factor for specific scenarios. It can be used for password reset, and temporary bypass of an authentication factor.

1. Navigate to the profile of the user.
2. Ask the user whether a request code is displayed on screen.
   • If there is a request code, click Temporary offline access to the Wallet in the Help desk Authorization panel, and enter the request code.
     Tip: The user has a request code because connectivity to the IMS Server might not be available.

     As a security measure, the user must provide a request code before you can issue an authorization code for temporary offline access.

     Note: You must inform the user that for temporary offline access, the new password is only valid for that computer.
   • If there is no request code, click Password reset, unlock account, temporary online access or registration of second factors in the Help desk Authorization panel.
3. Select a validity period from the options in the list.
4. Click Issue authorization code.