A customer might want to confirm
the details of payments
that are made towards an order. The payments might be complete or
the order amount might be partially paid. In such cases, the user
can view all the invoices that are created for the order and open
the appropriate invoice to answer customer queries appropriately.
-
Log on to Sterling Call Center. The Home page
opens.
- Navigate
to the Order Summary screen
by performing one of the following steps:
- In the Order panel,
enter the appropriate details,
and click Find Order.
- Under Related
Tasks, click Order Search. The Order
Search screen opens. Enter the appropriate details
and click Search.
If the search
results in a single order, the Order
Summary screen opens. If the search results in multiple
orders, a list of orders is displayed. Select the order that you want
to view.
- In Related Tasks, under Order
Tasks, click View All Invoices.
The Order
Invoices screen opens. Similarly, all the invoices that
are associated with an order can also be viewed from the Payment Inquiry
as well as
Shipment Tracking screens.
- Click the invoice
that you want to view. By default, the
first invoice in the list is selected and the corresponding invoice
details are displayed. The invoice details are displayed on the same
screen.
Note: If there are no invoices that are associated
with the order, the "No records to display" message is displayed.