The General Support page displays
information concerning web browser and Java™ compatability.
Use this page to create a system support file. It also links you to
information for Technical Support.
Contacting IBM Support
IBM Support
provides assistance with product defects, answers FAQs, and helps
users resolve problems with the product.
Using a system support file
You can create, delete, or download data files that capture
information about your IBM Security Network Intrusion Prevention System
(IPS) application
that the IBM Security Support
group can use to help troubleshoot problems. Support data files have
a .tgz file extension.