Manage Serviceable Events
Problems on your managed system are reported to the HMC as serviceable events. You can view the problem, manage problem data, call home the event to your service provider, or repair the problem.
To set the criteria for the serviceable events you to view, do
the following:
- From the taskpad, open Manage Serviceable Events.
- Provide event criteria, error criteria, and FRU criteria.
- Click OK.
- If you do not want the results filtered, select ALL.
The Serviceable Events Overview window displays all of the events
that match your criteria. The information displayed in the compact
table view includes the following:
- Problem Number
- PMH Number
- Reference Code - Click on the Reference code to display a description of the problem reported and actions that may be taken to fix the problem.
- Status of the problem
- Last reported time of the problem
- Failing MTMS of the problem
Select a serviceable event and use the Selected drop down menu to:
- View event details: Field-replaceable units (FRUs) associated with this event and their descriptions.
- Repair the event: Launch a guided repair procedure, if available.
- Call home the event: Report the event to your service provider.
- Manage event problem data: View, call home, or offload to media data and logs associated with this event.
- Close the event: After the problem is solved, add comments and close the event.
Use the online Help if you need additional information on managing serviceable events.
