Create Serviceable Event
This task reports problems that occurred on your Hardware Management Console (HMC) to the service provider (for example, the mouse does not work) or lets you test problem reporting.
Submitting a problem is dependent upon whether you have customized this Hardware Management Console to use the Remote Support Facility (RSF) and if it is authorized to automatically call for service. If so, the problem information and service request is sent to the service provider automatically with a modem transmission.
To report a problem on your Hardware Management Console, complete the following steps:
- In the navigation area, click the Serviceability icon
, and
then select Service Management. - In the content pane, click Create Serviceable Event.
- From the Create Serviceable Event window, select a problem type from the list displayed.
- Enter a brief description of your problem in the Problem Description input field and then click Request Service.
To test problem reporting from the Report a Problem window:
- Select Test automatic problem reporting and enter This is just a test in the Problem Description input field.
- Click Request Service. The problems are reported to the service provider for the Hardware Management Console. Reporting a problem sends to the service provider the information you provide on Report a Problem window, and machine information that identifies the console.
Use the online Help if you need additional information for reporting a problem or testing if problem reporting works.
