Enabling IP address relationships in ServiceNow

This topic describes how to enable IP address relationships in ServiceNow.

Before you begin

Ensure that you have administrator privileges in ServiceNow and that you are working in the Global scope.

About this task

Starting with version ServiceNow version 1.6.2, you can view IP address relationships for discovered configuration items (CIs) in ServiceNow. IP address relationships are hidden by default. After you disable the default relationship filter, you can view the relationships between discovered resources and their associated IP addresses.

Procedure

  1. In ServiceNow, search for cmdb_rel_filter.list.
    The CI Relation Filters table is displayed.
  2. Locate the entry with the following values:
    • Parent Table: cmdb_ci_hardware
    • Child Table: cmdb_ci_ip_address
  3. Verify that the Type field is set to Owns::Owned by.
  4. In the Active column, change the value from true to false.
    After you disable this filter, IP address relationships become visible in ServiceNow.