Unable to initialize PDF document from Content Manager OnDemand Windows client

Symptoms

Trying to view a PDF document from the Content Manager OnDemand Windows client results in an "Unable to Initialize Document" or "Failure to Initialize Document" message.

Causes

The client was unable to start the Adobe Acrobat reader. The most common cause of this problem is an incorrect key value in the Windows registry.

Resolving the problem

To correct the registry key's value, do the following steps:
  1. Using Notepad, create a .reg file that contains these lines:
    [HKEY_CLASSES_ROOT\AcroExch.Document\DefaultIcon]
@="C:\\Program Files\\Adobe\adobe_version_dir\Acrobat\\Acrobat.exe,1"
    Note: If Adobe Acrobat Reader is installed in a different directory than C:\\Program Files\\Adobe\\Acrobat 6.0\\Acrobat\\, modify the second line to reflect the actual path.
  2. Save the .reg file.
  3. Double-click the .reg file to merge this key into the Windows registry.
  4. Restart the Content Manager OnDemand Windows client.