Integration with external payment gateway

You can integrate Sterling™ Order Management System Software with any external payment gateway to capture card-based payments such as debit cards, credit cards, and gift cards.

The following sample integration flow illustrates the process of integrating Sterling Order Management System Software with an external payment gateway:

Flow diagram displaying integration of Sterling Order Management System Software with external payment gateway

To integrate Sterling Order Management System Software with an external payment gateway and capture the payment information, complete the following steps:
  1. Launch the appropriate Sterling Order Management System Software applications, for example IBM® Sterling Call Center and enter the order and payment information.
  2. The application interacts with the corresponding payment gateway that allows you to use an iFrame to embed the URL in the corresponding Sterling Order Management System Software application. You can incorporate the payment page that is hosted by an external payment gateway as an inline frame in the Sterling Order Management System Software payment screens.
  3. The captured payment information is submitted through the iFrame, which is transparent to Sterling Order Management System Software. The hosted payment page captures sensitive details such as Credit Card Number, Expiry Date, and CVV code for credit cards and Store Value Card number for gift cards.
    • If the transaction is successful, map the payment token number, expiry date, last 4 digits of credit card number to the Credit Card Number, Expiry Date, and Display Credit Card Number fields in Sterling Order Management System Software. In case of gift cards, save the tokenized gift card number against the SVC number. After saving the payment method in Sterling Order Management System Software, direct the users to a screen that indicates the payment method is successfully added.
    • If the transaction fails, direct the users to a screen that indicates the error encountered.
    • If the transaction is canceled, display the parent screen to the users.
  4. Store the token number that is provided by the external payment gateway either as a Primary Account Number, Credit Card Number, or Store Value Card number in the Sterling Order Management System Software applications. For all future interactions with the payment gateway, such as sending a charge or authorization request, use the token number to refer to the payment method.