Common symptoms and associated VTAM problem types

If your problem was not described in Common problems in subarea networks or Common problems in APPN networks, find the symptom you are experiencing in Table 1. The symptoms are listed alphabetically. Match your symptom to the appropriate VTAM® problem type and go to the page indicated.

Table 1. Index of problem symptoms and associated VTAM problem types
Symptom	Problem type	See page
Abend message.	Abend	Abnormal end (abend)
Activating network nodes takes too long.	Performance	Performance problem
Application program cannot terminate.	Wait	Wait
Application programs and terminals cannot communicate.	Wait or Loop	Wait, Loop
Application program reports an unexpected return or sense code.	Incorrect Output or Message	Incorrect output, Message problem
Batch application program fails to complete.	Wait	Wait
Document is missing information or has wrong or ambiguous information.	Documentation	Documentation problem
Documents contradict each other.	Documentation	Documentation problem
Command is not completed.	Wait or Incorrect Output	Wait, Incorrect output
Commands cannot be entered on system console.	Loop	Loop
Commands take too long to complete.	Performance	Performance problem
Cursor is in the wrong position. This is probably an application program or VTAM definition error, such as using an incorrect logmode definition.	Incorrect Output	Incorrect output
Deactivating network nodes takes too long.	Performance	Performance problem
Error message.	Message	Message problem
Hung session, LU, or terminal.	Incorrect Output	Incorrect output
Hung system.	Wait	Wait
IKT error message.	Message	Message problem
IKT message is wrong or formatted improperly.	Message or Incorrect Output	Message problem, Incorrect output
IST error message.	Message	Message problem
IST message is wrong or formatted improperly.	Message or Incorrect Output	Message problem, Incorrect output
Keyboard locks unexpectedly.	Incorrect Output	Incorrect output
LOGON takes too long to complete.	Performance	Performance problem
LOGREC entries indicate an abend.	Abend	Abnormal end (abend)
LOGREC fills with repeated entries.	Loop or hardware	Loop
Message is wrong or formatted incorrectly.	Message or Incorrect Output	Message problem, Incorrect output
Message from application program.	Incorrect Output or Message	Incorrect output, Message problem
Message is sent to the wrong console.	Incorrect Output	Incorrect output
Message repeats continuously.	Loop	Loop
Message text does not explain a condition.	Message	Message problem
Message is missing text.	Message or Incorrect Output	Message problem, Incorrect output
Output data is formatted incorrectly. This is probably an application program or VTAM definition error, such as using an incorrect logmode definition.	Incorrect Output	Incorrect output
Path problem.	Performance	Example: Solving path problems
Performance is degraded after a network outage.	Performance	Performance problem
Printers stop.	Loop	Loop
PSWs point to a VTAM address.	Loop	Loop
Response time is slow.	Performance	Performance problem
Routing information is wrong.	Incorrect Output	Incorrect output
Storage message IST154I, IST562I, or IST561I-IST833I.	Storage	Procedure steps
System functions stop.	Loop	Loop
System light is on; Wait light is off.	Loop	Loop
Tapes stop.	Loop	Loop
Terminal user cannot log on, enter data, or log off.	Incorrect Output	Incorrect output
Terminal user gets unexpected response. This is probably an application program or VTAM definition error, such as using an incorrect logmode definition.	Incorrect Output	Incorrect output
Terminal user reports incorrect or missing data. This is probably an application program or VTAM definition error, such as using an incorrect logmode definition.	Incorrect Output	Incorrect output
Traffic ceases through a network component (BSC link, SDLC link, communication controller, control unit).	Wait	Wait
VTAM does not work as described in a document.	Documentation	Documentation problem
VTAM is not communicating with system console.	Wait or Loop	Wait, Loop
VTAM process issues an error message.	Message	Message problem