Contacting IBM Support

IBM® Support provides assistance with product defects, answers FAQs, and helps users resolve problems with the product.

Before you begin

After trying to find your answer or solution by using other self-help options such as technotes, you can contact IBM Support. Before contacting IBM Support, your company or organization must have an active IBM software maintenance agreement (SWMA), and you must be authorized to submit problems to IBM.

Procedure

To contact IBM Support about a problem:

Define the problem, gather background information, and determine the severity of the problem.
Gather diagnostic information.
Submit the problem to IBM Support in one of the following ways:
- Using IBM Support Assistant (ISA):
- Online through the IBM Support Portal: You can open, update, and view all your service request notifications here.
- By phone: For the phone number to call in your region, see the Directory of worldwide contacts web page.

Results

If the problem that you submit is for a software defect, IBM Support initiates a software patch. Missing or inaccurate documentation is normally corrected in the next documentation update. The patch is sent to the Linux™ distributor for inclusion. Whenever possible, IBM Support provides a workaround that you can implement until the patch is available.