Your next level of support or your service provider might
request that you perform a system dump if a wait or a loop in the
server firmware is suspected. You can use the Hardware Management Console (HMC) or the IBM® Systems Director Management Console (SDMC) to perform a system
dump, which is a collection of data from the server hardware
and firmware.
Use this procedure only under the direction of your next
level of support or your service provider, after first providing to
your next level of support or service provider a dump of the operating
system.
To start a system dump on
HMC, follow these steps:
- Perform a controlled shut down of all partitions.
Note: A system
dump will abnormally end any running partitions.
- In the navigation area, open Systems Management.
- Select the server and open it.
- Click . The dump is automatically saved to the HMC. For details on how
to copy, report, or delete a dump after you have completed a dump,
refer to Managing dumps.
To start a system dump
on
SDMC, follow
these steps:
- Perform a controlled shutdown of all partitions.
Note: A system
dump abnormally ends any running partitions.
- From the main IBM Systems
Director welcome page, click View support files under
the Service and Support Manager link.
Alternatively, click Manage
support files from the main Service and Support Manager
summary page.
- From the Manage Support Files page, click Collect
Support Files.
- Click the System tab. In the Show field,
select All Targets, select the endpoint system
from which you want to collect support files, and click Add
> to move the endpoint system into the Selected area.
- Click the Support Files tab, and select
the type of support file from the list of available types.
Note: The
server endpoint determines the list of available support file types.
- Provide any custom information required for the type of support
file you selected, and click Collect.
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