Errors and warnings

The following topics describe errors and warnings that you might see.

Attention: Warning in from name or reply to address field
If the from name or reply to address field in an email template contains spaces, you will see a warning. You cannot proceed until you correct the problem.
Content scrape error references URL that is not in the template
Why do I get this message: Missing content for External Mailing Content Retrieval block name='External-URL'. http://yourcompany.com/newsletters/somefolder/email.htm?mrkt=mrkt_0023?
Custom opt-out link goes to an error page
The custom opt-out link doesn't work and shows the following error: Sorry: The page you are looking for might have been removed or is temporarily unavailable.
Display Error, contact Administrator
When a recipient views a mailing in their browser and clicks the Click to view or Share to Social link, they're redirected to an error page.
Error 302: Not Allowed
Why do I get this error: Windows Compose Error: Error 302 - Not Allowed
Error: An active automated mailing for this list already exists.
When I try to automate a mailing, I get this error: An active automated mailing for this list already exists for another user, and you do not have permission to deactivate this mailing. Please review the associated mailings for this list to see this mailing. However, there is no other automated mailing for the list that prevents it from being automated.
Error: An unexpected application error has occurred processing your request.
When I tried to send my mailing, I got this error: An unexpected application error has occurred processing your request. Please try your request again. If the error continues, please contact support.. I didn't have an error with the test email.
Error: Cannot complete action, this mailing is no longer available.
When contacts click Click here to view on a mailing in their inboxes, they got this error: Cannot complete action, this mailing is no longer available.
Error: Enter a valid email address.
When I try to save my email template, I get this error: Enter a valid email address.
Error: Error saving mailing images
When I try to import an HTML template, I get this error: Saving 'long image name' template. Unable to complete request. Reason: Error Saving Mailing Images.
Error: Error trying to build Image tags.
When I try to do a quick test or send a mailing, I get this error: Error trying to build Image tags. Unknown xt attribute: SPCLICK.
Error: Failed to convert value of type "java.lang.string" to required type java.lang.long.
After I refresh the contact source to calculate the current send figures, I get this error: Failed to convert value of type "java.lang.string" to required type java.lang.long.
Error: Found more than one HTML file in the zip file. Please attach only one HTML file in the zip file.
When I upload my creative .zip file (images and HTML), I get this error: Found more than one HTML file in the zip file. Please attach only one HTML file in the zip file.
Error Invalid response from server on template import
When I import a .zip file of a template into Acoustic Campaign, I get this error: Invalid response from server.
Error initializing A/B Test
Sometimes, an A/B Split Test data job fails for no reason. In data jobs view, I get this error: Status: Failed. Errors: Error initializing A/B Test.
Error: List with id 0 does not exist
When I send a test mailing, I get this error: List with id 0 does not exist.
Error loading HTML File: Unhandled Exception : MALFORMED
Why do I get this error: Error loading HTML File: Unhandled Exception : MALFORMED?
Error: Mailing Contains An Opt Out Link, But List Does Not Contain an Opt Out Form
Why do I get this error: Mailing Contains An Opt Out Link, But List Does Not Contain an Opt Out Form?
Error: No file with html content found. Please attach one html file in the zip file
When I try to import HTML into a template with a .zip file, I get this error: No file with html content found. Please attach one html file in the zip file. There is an HTML file in the .zip file called email.HTML. I am able to view this file, but Acoustic Campaign is not picking it up.
Error: No opt-out link in text body
When I try to send a mailing, I get these messages: Error: No Opt-Out Link Provided In Text Body and The Text Body does not contain an Opt Out Link which is required.
Error: org.hibernate.exception.ConstraintViolationException: Could not execute JDBC batch update with scheduled A/B Split Tests
I scheduled an A/B split test, and I got this error: org.hibernate.exception.ConstraintViolationException: Could not execute JDBC batch update.
Error: Test mailing failed
When I try to test my mailing, I get this error: Test Mailing Failed!...The service is temporarily Unavailable. Please wait while we retry.
Error: The Content Builder does not support Internet Explorer
When I try to access Content Builder, I get this error: The Content Builder does not support Internet Explorer. Please continue in a different browser such as Chrome or Firefox or navigate to other sections of Engage from the main menu.
Error: The relational table [table name] is not associated to the email contact source
Why do I get this error: The relational table [table name] is not associated to the email contact source?
Error - The service is temporarily unavailable. Please wait while we retry
When I try to send a mailing, I get this error: The service is temporarily unavailable. Please wait while we retry. Retrying in [x] amount of seconds.
Error: Unable to complete request. Reason: An unexpected error occurred
I can't save or send a test email with a new mailing template, and I get this error: Unable to complete request. Reason: An unexpected error occurred. If the problem continues, please contact your system administrator.
Error: Unable to complete request. Reason: Invalid formatting of text link found
I got this error: Unable to complete request. Reason: Invalid formatting of text link found. Error appears to be in: <a class="external" href="http://yourcompany.com#%%" rel="freeklink" title="http://yourcompany.com#%%" />.
Error: Unable to complete request. Reason: The system was unable to save changes
When I try to save or preview a template, I get this error: Unable to complete request. Reason: The system was unable to save changes.
Error: Unable to locate clickthrough ... Reference was found in the text body
Sometimes when I try to send, save, or preview a template, I get a clickthrough error: Unable to locate clickthrough. Reference was found in the Text Body.
Error: Unable to locate Image Body Tag from body
When I tried to save a mailing template in the WYSIWYG editor, I got this error: Unable to locate Image Body Tag from body: your-image.jpg.
Error: Unhandled exception: null
When I tried to import HTML by choosing the Import and uncompress .ZIP file of HTML option: Unhandled exception: null.
Error: You either need to get permission to access table query [query path] or use a different table query
When I try to use a relational table, I get an error.
Failed mailing: maximum number of columns in a table or view is 1000
A mailing failed to send and resulted in the error: Maximum number of columns in a table or view is 1000.
Failed mailing: Unable to get list. List is offline and not available for recipient actions
Why do I get this message: Failed Mailing: Unable to get list. List is offline and not available for recipient actions?
How do I fix protocol = http host = null?
When I tried to send a quick test and a normal test, but I got an error.
Image Properties window in Content Builder doesn't allow image widths to be set as a percentage
When I try to set image widths as a percentage in the Image Properties window, I get an error that states that the value entered is not valid if I include a %.
Links in the test mailings stopped working
I clicked the links in my previous test mailings, and I got this message: Cannot complete action, this mailing is no longer available.
Missing HTTP/HTTPS protocol on links
I sent an email but one of the links didn't resolve and resulted in this error: The page you are looking for might have been removed or is temporarily unavailable. I changed the link in the Single Mailing Report, but the link still doesn't work.
Plug-ins for Firefox and Internet Explorer can inject JavaScript into web pages
When you save your email template, you see the message: WARNING: The mailing, xxxx, contains JavaScript, which may cause unexpected results when the mailing is viewed. Further, many email clients do not support JavaScript and mailings containing JavaScript are often flagged as Spam.
Re-authorizing a Publish to Social account
When I tried to re-establish my LinkedIn account for Publish to Social, I got this error: A disabled account already exists with provided name. Name must be unique.
Rule in edit mode has an error: Invalid value for content name
When I try to save a dynamic content ruleset, I get this error: Rule in edit mode has an error: Invalid value for Content Name. Allowed characters are letters, numbers, and #.-_().
Seedlist and Share to Social
When I send mailings to seed lists, Share to Social links don't work and redirect to an error page. Also, personalization and dynamic content don't work. The error message is Display Error, contact Administrator.
Share-to-Social/Forward to Friend mismatched address error
When you use the Share-to-Social and Forward to Friend feature, you see the following error: Your email must match the address that received the original mailing.
Share-to-Social/Forward to Friend unable to process error
When you click the Share-to-Social or Forward-to-Friend link in an email, you are redirected to a displayErr.jsp message.
Spam alert: HTML_Title_SUBJ_Diff
In the spam rating for an email, you get this message: Spam Alert : HTML_Title_SUBJ_Diff.
SPAM Rule: FUZZY_CLICK_HERE Body: Obfuscated "click here"
I have a high spam score and get the message: FUZZY_CLICK_HERE Body: Obfuscated "click here".
SPAM warning - Removal phrase right before a link
In the spam score for a mailing, I get this message: REMOVE_BEFORE_LIN BODY: Removal phrase right before a link.
Spam Warning: URI_HEX - URI hostname has long hexadecimal sequence
Why did I get this message: URI_HEX - URI hostname has long hexadecimal sequence?
The encoding type of the imported HTML is different than the email encoding.
When I import HTML into a template, I get this message: The encoding type of the imported html is different than the email encoding. Do you want to continue with the import?
Unable to complete request. Reason: Error copying content
When I preview or send a template, the following error occurs: Unable to complete request. Reason: Error copying content.
Unable to schedule a send even if a future date and time is entered
When I try to schedule a send with the correct future date and time, I get this error: Error message: The send date and time may not be earlier than the current date.
Unable to send a quick test of an email with dynamic content
This issue is usually caused by a database that is attached to the email that is not identical to the database that is used to create the dynamic content rules.
Unable to send a quick test: You need to fix these items followed by An unexpected error occurred
When I try to send a quick test, I get this message: You need to fix these items before you can send your mailing: An unexpected error occurred. If the problem continues, contact your system administrator.
Warning: Cannot send mailing due to the reply domain
Why do I get this warning: Cannot send mailing due to the reply domain?
Warning: Mailing contains a reply-to address with a domain not properly designated for reply handling
On the last Send Confirmation page, I saw the following warning message: Mailing contains a Reply-to address with a domain not properly designated for Reply Handling
Warning: Mailing Health
I received this message: You might want to address these items before sending this mailing. Seed List recipients may not see Personalization, Dynamic Content, Share to Social, Forward to a Friend and other functionality properly.
Warning: Opt Out Link Required to Send when unsubscribe is present
When you encounter the Opt Out Link Required to Send warning, be sure to include an opt-out link in both text and HTML versions of the mailing template.
Warning: The Mailing Subject Contains a Personalization using Column. There is No Default Value for this Column
This warning is generated when you preview a mailing template and there is no value in the field.
Warning: The special string [placeholder string] exists in the email subject. This is not a valid contact source column
The format of the real-time personalization placeholder is invalid.
Warnings for URL domains on the domain blacklist
You receive a warning that a URL (URI) is blacklisted or that the email content might be identified as "phish".
Why am I unable to preview the mailing template?
When I try to preview my mailing template, I get a warning.
Why do message recipients who have ActiveX enabled receive error messages?
Message recipients are receiving error messages that are related to ActiveX components, such a Flash, video, and audio.
Why can't I delete my approval group?
When I try to delete an approval group, I get the error Exception: Unable to Delete Approval Group, id: xxxx.
Why didn't my mailing send?
When I send a mailing, I see this error Mailing has Dynamic Content with a rule referencing a Query that contains Universal Behavior Criteria. Remove the rule or criteria in order to send.
Why do I receive an error message when I move sent mailings?
You receive the error Exception: A mailing with this name already exists when another mailing has the same name.
Why do I see a warning on the Send Mailing Confirmation screen but not on the Spam Check Details screen?
On the Send Mailing Confirmation screen for a mailing template, there's a warning about the word "free." However, on the Spam Check Details screen for the same mailing template, I don't see that warning.
Why do I see an error about Certificate Trust List?
You might see an error after you export an email template and attempt to open the .stl file.
Why do I see the error "The number of recipients in the selected contact source exceeds the maximum allowed for test mailings" when I send a test message?
This error indicates that the organization settings for the maximum number of recipients for a test mailing are lower than the number of recipients in your test list.

Parent topic: Troubleshooting