Manage inactive users

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You can automatically deactivate users who have not logged in for a specified number of consecutive days. Automatic deactivation can be particularly useful when your work is project-based. While a project is active, your users need access to key digital assets and to the collaboration tools that AoC delivers. Between projects, you need to limit access to sensitive content.

You can deactivate users who will need access to your org assets in the future. Delete users you won't work with again.

Deactivated users have no access to your assets. They cannot log in or run API requests. When required, you can reactivate these users to restore their previous access, permissions, and settings.

Automatically deactivate inactive users

Manually filtering for and deleting users based on their inactivity duration would be tedious and prone to error. Furthermore, the process would be an ongoing maintenance task. Avoid the tedium and potential for errors by automating the deactivation of inactive users.

Keep in mind that deactivation occurs immediately and retroactively when you configure and save this parameter. For example, enable the function and configure 15 days as the inactivity threshold. AoC deactivates all users who have not logged in for 15 or more consecutive days immediately preceding the day you click Save. From that point forward, AoC deactivates users as soon as they meet your configured criteria.

Notifications

Track automatic deactivation events with notifications that list deactivated user accounts in digest form. See Control email notification delivery for details and procedures. When these notifications are enabled, they are delivered to all org admins. An individual administrator can suppress them by deselecting that notification in their own account settings (User icon > Account settings > Notification settings).

Procedure

To configure automatic deactivation of inactive users, do the following:

  1. Go to Users > Advanced.
  2. Select the labeled Deactivate inactive users to On.
  3. Enter the inactivity duration. This is the number of consecutive days without logging in.
  4. Click Save.

Automatic user reactivation

To enable the automatic reactivation of users, do the following:

  1. Go to User > Advanced > Auto reactivation.
  2. For users who were deactivated due to inactivity, check the box next to the Automatically reactivate users when they receive a package option.
  3. For SAML users who were deactivated due to inactivity, check the box next to the Automatically reactivate SAML users when they log in via their SAML provider option.
    Note: Auto reactivation rules only apply for users who are deactivated due to inactivity. These rules do not apply if a user is deactivated by an admin

Manual user reactivation

To manually reactivate inactive users, do the following:
  1. Go to Users > Management.
  2. Set the Status filter to Deactivated.
  3. Do one of the following to select the deactivated users to reactivate:
    • To select all currently deactivated users, select the check box at the top of the list.
    • To select specific deactivated users, select the check box by each intended user.
  4. Click Activate at the top of the user listing.

These reactivated users can now log in. Previous settings, memberships, and permissions for each user remain unchanged.