Introduction to Procedure

This section describes the information that you will need to collect before you report any RACF® problems to IBM®. The procedure lists only the information that the IBM support center is most likely to request.

When you report a problem, you will need to describe your system and the problem that you experienced. The people at the IBM support center will use this information to see whether your problem is already known to IBM and to check whether a fix is available.

Note: If you have the Information/MVS or Information/Access product, or a similar problem-search tool, you can do checking for a duplicate known problem yourself. Performing a Preliminary Search for a Matching Problem and Searching for a Matching Problem have advice on which RACF symptoms to use in search arguments for search tools.

If you report a new, unique problem, you will need to provide additional problem information.