Product benefits
IBM Z® Service Management Suite product provides system and resource level automation, performance monitoring capabilities, and discovery capabilities that are required to manage the z/OS® system and all key subsystems.
You can achieve the following benefits with IBM Z Service Management Suite:
- Automate your operation
- You can use the data collected by the monitoring tools to automate your system and network operation. You can reduce the amount of manual intervention required to manage operating systems, subsystems, application programs, network devices, and many other products.
- Monitor performance
- You can monitor your z/OS environment performance, including the operating system, middleware such as CICS®, IMS and Db2®, Java™ virtual machines (JVMs), and applications. View all Application Programming Interface (API) requests processed within IBM® z/OS Connect Enterprise Edition and details on the service provider (System of Record).
- Apply machine learning to performance data for operational insights
- Enable OMEGAMON® AI Insights to detect and visualize performance anomalies within z/OS components and applications. It draws its intelligence from sophisticated machine learning algorithms that analyze data collected by OMEGAMON monitoring agents.
- Stream operational and performance data to open-platforms
- Enable monitoring data streaming to multiple open-source platforms such as IBM Instana, IBM Cloud Pak® for AIOps, Elastic Stack, Splunk, Kafka, Prometheus, and others.
- Manage your z/OS network
- You can monitor and manage your z/OS network environment, including OSAs and HiperSockets adapters, IP and SNA devices, connections, DVIPA, Telnet servers and ports, packet traces and sysplexes, to help ensure high availability of your network resources.
- Discover assets
- You can discover assets and increase visibility of products that you have installed, to help optimize product usage.
- Operate from a single user interface
- IBM Service Management Unite is a customizable service management user interface that provides dashboards to monitor and operate IBM Z environments. It helps operators triage alerts and take corrective actions, including issuing system commands and viewing results without going to a different console. It also provides the capability to manage workload scheduler jobs, NetView domains and tasks, and System Automation resources directly together with automation policies. IT Operations teams can obtain an overview of automation domains, NetView domains, and batch job workload for their most important business applications, identify issues quickly, analyze the problem, and quickly act to restore service.
- Resolve problems collaboratively from a chat tool
- Leverage IBM Z ChatOps which enables collaborative problem resolution for your Z environment by providing a chatbot that can be integrated into Slack or Mattermost.
You can use the Tivoli® Enterprise Portal (portal) as the single user interface across all the monitoring solutions provided with this offering. You can also use the portal to create situational alerts.