Installing component products

IBM Z® Service Management Suite 3.1.x simplifies the ordering of IBM® service management products by providing a broad range of functionality in a single product package, including the new IBM Service Management Unite Enterprise Edition 1.1.11 and IBM Z ChatOps 1.1.4.

IBM Z Service Management Suite 3.1.x is available in two formats:
Custom-Built Product Delivery Offering (CBPDO, 5751-CS3)
All service and HOLDDATA for the suite are included on the CBPDO tape. Decide which component products that you want to install and review the program directories. Use SMP/E for installing each component product. Decide on a naming convention for SMP/E data sets and for the zones that you will use during configuration.
SystemPac or ServerPac
When you use one of those offerings, use the jobs and documentation supplied with the offering. The offering will point you to specific sections of the program directory as required.
Note:
  • IBM Service Management Unite and IBM Z ChatOps installation packages are available as electronic downloads from dedicated download portals. Refer to the Customer access portal for IBM Service Management Unite Enterprise Edition and Z ChatOps for more information.
  • To set up IBM Z Common Data Provider 5.1.0 with Apache Kafka, you need to install the following files that are provided in the IBM Z Service Management Suite Common DVD based on your needs:
    Table 1. IBM Z Service Management Suite Common DVD (LCD7-7573-00)
    Package content Purpose How to deploy
    izsas.protocols.json Configuration files definitions, defines the subscriber protocols that data can be sent to Copying configuration files to the working directory
    izsas.streams.json Configuration files definitions, defines different data types
    DataReceiver.tar.gz Z Common Data Provider Data Receiver Configuring the Data Receiver
    Ibm_cdpz_buffer_win.spl Z Common Data Provider Buffered Splunk Ingestion App for Windows Preparing to send data to Splunk via the Data Receiver
    Ibm_cdpz_buffer_cloud.spl Z Common Data Provider Buffered Splunk Ingestion App for Cloud
    Ibm_cdp_buffer_nix.spl Z Common Data Provider Buffered Splunk Ingestion App for UNIX
    Ibm_cdpz_ELK.tar.gz Z Common Data Provider Elasticsearch ingestion kit Preparing to send data to Elasticsearch
Before you begin installation, review these topics: